What users are saying about
Top Rated
67 Ratings
8 Ratings
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Score 9.5 out of 100
Top Rated
67 Ratings
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Score 7.8 out of 100

Attribute Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    N/A
    0 Ratings
    7.5

    CallRail

    75%
    32 Ratings

    Usability

    Analytic Call Tracking

    N/A
    0 Ratings
    8.6

    CallRail

    86%
    6 Ratings

    Support Rating

    Analytic Call Tracking

    N/A
    0 Ratings
    8.8

    CallRail

    88%
    13 Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    No answers on this topic

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Anonymous | TrustRadius Reviewer

    Pros

    Analytic Call Tracking

    No answers on this topic

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Anonymous | TrustRadius Reviewer

    Cons

    Analytic Call Tracking

    No answers on this topic

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Seth Tucker | TrustRadius Reviewer

    Pricing Details

    Analytic Call Tracking

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Analytic Call Tracking Editions & Modules

    Additional Pricing Details

    CallRail

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $30 per month per user

    CallRail Editions & Modules

    Edition
    Call Tracking$451
    Analytics Suite$1451
    Conversation Analytics (Call Tracking + Conversation Intelligence)$951
    Marketing Analytics (Call and Form Tracking)$951
    Lead Center (requires Call Tracking plan)$302
    1. per month
    2. per month per user
    Additional Pricing Details
    Visit callrail.com/pricing for more details.

    Usability

    Analytic Call Tracking

    No score
    No answers yet
    No answers on this topic

    CallRail

    CallRail 8.6
    Based on 6 answers
    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Analytic Call Tracking

    No score
    No answers yet
    No answers on this topic

    CallRail

    CallRail 8.8
    Based on 13 answers
    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Amber Callan | TrustRadius Reviewer

    Alternatives Considered

    Analytic Call Tracking

    No answers on this topic

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Eric Kammer | TrustRadius Reviewer

    Return on Investment

    Analytic Call Tracking

    No answers on this topic

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Frank Emerson | TrustRadius Reviewer

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