Call tracking that is easy to use and data that's invaluable.
September 17, 2020

Call tracking that is easy to use and data that's invaluable.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

Our digital marketing department uses CallRail for call tracking across digital campaigns. It helps us understand what tactics are driving results for our clients and is an important tool for strategizing budget allocations for clients in planning sessions. We've been able to produce better ROI for clients with this information which has led to stronger relationships and better value for clients.

Pros

  • Call Tracking
  • Campaign Performance Tracking
  • Integration with Analytics Systems

Cons

  • Integration with Smaller Platforms
  • Marketing Analytics
  • Budget Planning
  • Sales Process Improvement
We've found CallRail to be easier to use than other systems that we've used or reviewed for potential purchase. Product support is good and there is a fair amount of users so finding solutions to problems online is relatively easy. Our team has found it easy to setup as well.
The support for the platform is good. You can find a lot of information in their documentation and can usually find solutions to more unique problems with a simple Google search. We have not run into any issue that we haven't been able to solve for ourselves or our clients.
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

We've found the software to be extremely useful for paid search advertising where we might be running multiple campaigns and ad groups with different keywords. It also works well for understanding different tactics we employ for clients. The information can be pulled easily and our clients find it useful to know exactly which calls lead to sales and how to improve the sales process.

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