TrustRadius
CallRail offers phone call tracking, recording and analytics.https://dudodiprj2sv7.cloudfront.net/product-logos/Me/mr/AKFDI5BJHC2T.PNGCallRailCall Rail is the most effective and best-value call tracking product we've used (and we've used 3)2018-09-07T20:38:41.789ZWe use CallRail across the website to track enquiries to specific teams within our organisation. CallRail calculates call volume, conversion rate and cost per lead for each team, and tracks ROAS back to specific paid search campaigns.,With a small tweak that CallRail made to our set up, we can now track calls to individual team numbers and track those back to specific ad campaigns, allowing us to see varying CPLs for different ad campaigns/departments, rather than all calls in total. This is vital to our ROAS calculations.
It was easy for us to configure and deploy after moving over from an alternative call tracking provider. The software has a clean UI and is straightforward to use so it's easy to onboard colleagues in the sales team and teach them how to pull call reports.
CallRail allows us to define a 'qualifying call' by call duration, and to only include qualifying calls towards our conversion stats which allows for greater accuracy by weeding out wrong-number or irrelevant calls which tend to be quite such.
Like-for-like to our previous call tracking provider, CallRail is around 75% cheaper! Because of this saving, we've been able to buy more numbers to ensure that at peak visit times, we have enough dynamic numbers to track the channel data from visits much more accurately.,Ideally, it would be great if the volume of tracking numbers in a pool could be increased/decreased automatically dependent on busy/low visitor times to the site, just so you don't have to always be paying for the maximum numbers you would need when the site is busy.,10,CallRail has a huge positive impact on ROI. Before implementing call tracking we were simply not counting good, qualifying phone calls as leads, which means the marketing team's efforts were being under-valued.
It's allowed us to see a much clearer ROAS every Adwords campaign, including a 25% improvement in CPL from branded paid search. Within the world of complex travel, many people phone us to book and the lead is closed on the phone. Some of our most expensive-seeming Adwords campaigns now report a much stronger return as we can count qualifying phone calls leads back to Adwords as a conversion - we're not just counting submission of a web form as the only way to get a lead.,,MailChimp, Google Analytics, SEMRushGeorgina ColeThe Benefits of CallRail2018-11-16T18:49:40.718ZCurrently CallRail is being utilized in one of our departments within our whole organization.
We use CallRail primarily for call tracking for our clients. Typically the best situation to use a CallRail call tracking number is within a Google AdWords campaign. We set up the campaign within AdWords and assign a phone number within CallRail for this client to be able to track phone calls coming from our paid campaign. This allows us to specifically take responsibility for these leads + be able to listen to recorded phone calls at any point throughout the campaign.,Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.,Some client facing reporting would be great! We typically don't give clients logins, as all of our clients are within one business UI. Having something that a client can log into would be very helpful!
Although the entire purpose of CallRail is the recorded phone calls - it would be nice to have some additional in depth reporting to be able to report back to a client to give us more insights!
Pricing tiers could be better for agency type businesses.,9,We have been able to utilize this platform to bring a new product to our clientele. We are able to be profitable on it because we can charge our clients to use this service as well.
Tracking back conversions to our advertising campaigns is a huge win for any sort of publisher/agency.
Sometimes the invoice can get out of hand if we are utilizing too many numbers and since you have to pay per minute as well, it can get pricey!,,Google Ad Manager, Google Ads (formerly AdWords), Google AnalyticsVerified UserCallRail a good premium tool that's necessary when you are generating a lot of leads through phone calls2018-03-03T19:02:21.050ZWe use Callrail for call tracking for our PPC campaigns. The most I used it was for an industrial cleaning company we had as a client. It was SUPER useful. Our PPC would have been basically useless without Callrail or a similar system. Obviously you need to know which ads and keywords are generating calls but surprisingly the record feature was SUPER useful from an agency perspective. Obviously you could easily generate a bunch of irrelevant calls using AdWords. Being able to listen to the calls and rate them was HUGE. It's very difficult to get feedback from clients sometimes so being able to hear the first calls was great. It affected how we targeted our ads and made followup way easier.,Recordings of calls. By listening to the first call from a lead, you can quickly determine if the lead was good or not. Most useful feature of Callrail.
Call tracking. CallRail integrates with AdWords and Bing Ads so you know which ads and keywords they used. Google does provide a service with their forwarding numbers now but this is better.
Tracking all the calls in a cloud making all the calls easy to track. You can label the calls, rate them, and filter your views for easy reporting.,Pricey if you don't get that many calls, especially now that AdWords offers free call tracking. A lot of smaller Ad Campaigns only generate a few calls a week so CallRail is a bit much to justify for those companies.
Difficult to switch. If you use their numbers for anything besides your landing pages, you basically have to keep paying CallRail for a while until all potential clients know your new numbers.,8,Higher ROI for PPC lead generation campaigns (particularly not paying for ads that generate low quality calls).
Sometimes if the number of leads go down or CallRail is no longer needed, it is difficult to switch and the monthly fees are not justifiable.
Easy reporting and transparency for agency clients.,McKay SalisburyTotally awesome call tracking solution--CallRail is great!2017-08-10T20:38:10.585ZWe use CallRail to help track inbound calls from multiple traffic sources. We ran into a problem for our SaaS company that when we have inbound phone calls, we have no idea what pages people have looked at, and most of the time the caller information does not get synced into Hubspot because the calls are usually brief. So now, we have setup CallRail to automatically sync the call data into Hubspot, along with helping us gather deeper insights into user behavior before the call is made.,CallRail does dynamic keyword insertion incredibly well, especially if you are looking to use toll-free numbers instead of local numbers.
CallRail does session tracking very well. I've always been impressed to find the visitors page viewed session data very useful in better understanding what people are doing before making a phone call.,The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.,10,Historically, I used CallRail for hundreds of Clients and it allowed us to track more than 50% of conversions that came from a website for service style businesses. It's actually extremely eye opening to see how much comes in for phone calls for some types of services. With SaaS it's interesting to see how reliant on a human conversation people can be in order to make a decision about something so intangible.,MarchexSeth TuckerCallRail's software solves your DNS issues2017-04-11T17:12:48.662ZWe currently use CallRail on all of our Adwords campaigns. The platform is easy to use and provides insights into what keywords are most profitable for us. We can also use CallRail to link these conversions into Google Analytics and backtrack them into Adwords to aid in our daily campaign optimizations.,Easy to use interface.
Very easy to set up their call tracking on a landing page.
Low cost dynamic number swapping.
Some of the best customer service I've experienced.,Lag time between connection to phone line that the call tracking line is connecting to.
Integration with Adwords/Analytics isn't seamless and there always seems to be missing conversions somewhere along the pathway.,8,CallRail has helped us reduce wasted spend on keywords that were not leading to conversions.
We've been able to use CallRail to increase insight into what keywords are driving the most calls to our clients, this transparency is also greatly appreciated by our clients.
The cost of CallRail has been more than covered by our increase in conversions and profitability.,CallSource,WordStream, Google Analytics, BIME, Workamajig, CallSourceEric Kammer
Unspecified
CallRail
19 Ratings
