Android Studio is an official Android development integrated development environment (IDE) for mobile application development in the Android operating system developed by Google. Android Studio is based on Jetbrains'
N/A
ServiceNow Now Platform
Score 9.0 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Android Studio is a great mobile development IDE. I have found it is the best for both Android and Flutter development. It is created by JetBrains, so any developer used to their products, such as IntelliJ IDEA, will find themselves right at home with this IDE. It is very intuitive so it is a good choice for people needing to learn an IDE quickly.
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
Android Studio needs a very high amount of RAM and a high-end processor to run smoothly, which can't be affordable for everyone.
Updates in Gradle files can sometimes come up with a hectic improvement in whole code, which can lead us to improve some code and consume precious time.
Multitasking is very difficult in Android Studio due to its heavy consumption of resources.
The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
It has improved over the versions, and it continues to do so. I have no problems using Android Studio and I think that it's quite a user-friendly software.
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
Overall support for Android Studio is quite good. As the project is maintained by Google itself, frequent updates are usually made to Android Studio to keep the IDE update and bug-free. Many community forums are also available to help developers across the world if they face any issue.
I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
Android Studio is the best possible offering to make android based apps. It's a product by Google and the official integrated development environment for android app development. That's why it is able to offer the easiest to learn and simplest coding environment to developers. But it needs higher performance and is at times slower as compared to Flutter, etc. So that's the only drawback, but overall it's better than most tools for app development.
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
The APPs developed with ANDROID STUDIO take a long time to develop, however this extra expense is compensated by the low rate of claims that our technical service must attend.
By working with native code, you do not depend on external library providers and their associated cost.
Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
