Answerbase vs. Document360

Document360

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Answerbase	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month
Document360	Score 9.6 out of 10	Mid-Size Companies (51-1,000 employees)	Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.	$99 per month

Pricing

Answerbase

Document360

Editions & Modules

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

Startup Plan: $99
per year per installation
Business Plan: $249
per year per installation
Enterprise: $499
per year per installation

Offerings

Pricing Offerings
Answerbase	Document360
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Additional Details

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

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More Pricing Information

Community Pulse
	Answerbase	Document360
Top Pros	Pro Customer service support Pro Support team Pro Excellent customer	Pro Knowledge base Pro Self service Pro Backup and restore
Top Cons	Minus Setting up	Minus Mobile app Minus Lack of integration Minus Bit tricky

Best Alternatives
	Answerbase	Document360
Small Businesses	Notion Score 8.8 out of 10	Notion Score 8.8 out of 10
Medium-sized Companies	Tridion Score 9.0 out of 10	Tridion Score 9.0 out of 10
Enterprises	Tridion Score 9.0 out of 10	Tridion Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Answerbase	Document360
Likelihood to Recommend	10.0 (1 ratings)	9.9 (7 ratings)

User Testimonials
	Answerbase	Document360
Likelihood to Recommend	Lumin Creative We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review	Kovai.co DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team Verified User Anonymous Read full review
Pros	Lumin Creative Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review	Kovai.co The support team at DOC360 is truly outstanding. What sets them apart is their exceptional availability and transparency Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience Verified User Anonymous Read full review
Cons	Lumin Creative Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review	Kovai.co Adding support to include large videos and images online. Integration with Salesforce. Auto correct spellings and word suggestion. Incentivized Jenil Desai Staff Software Engineer Read full review
Alternatives Considered	Lumin Creative Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review	Kovai.co Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool. Rohit Pradeep Duty Manager Read full review
Return on Investment	Lumin Creative Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review	Kovai.co It boasts expectional customer support with a highly responsive team. Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs The user interface is straightforward and intuitive $20,000 annual savings in creating SOP documents. $30,000 annual savings+ for customer -facing how to documents 10 x improvements of speed of documents getting to our customers Verified User Anonymous Read full review
ScreenShots	Answerbase Screenshots	Document360 Screenshots