Answerbase vs. Freshdesk
Answerbase vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Answerbase | Mid-Size Companies (51-1,000 employees) | Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,… | $49 per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation. | — | ||||||||||||||
More Pricing Information |
Answerbase | Freshdesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Answerbase | Freshdesk | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Answerbase | Freshdesk | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
Answerbase | Freshdesk | |
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Likelihood to Recommend | Lumin Creative | Freshworks Inc |
Pros | Lumin Creative | Freshworks Inc |
Cons | Lumin Creative | Freshworks Inc |
Likelihood to Renew | Lumin Creative No answers on this topic | Freshworks Inc |
Usability | Lumin Creative No answers on this topic | Freshworks Inc |
Reliability and Availability | Lumin Creative No answers on this topic | Freshworks Inc |
Performance | Lumin Creative No answers on this topic | Freshworks Inc |
Support Rating | Lumin Creative No answers on this topic | Freshworks Inc |
In-Person Training | Lumin Creative No answers on this topic | Freshworks Inc |
Online Training | Lumin Creative No answers on this topic | Freshworks Inc |
Implementation Rating | Lumin Creative No answers on this topic | Freshworks Inc |
Alternatives Considered | Lumin Creative | Freshworks Inc |
Contract Terms and Pricing Model | Lumin Creative No answers on this topic | Freshworks Inc |
Scalability | Lumin Creative No answers on this topic | Freshworks Inc |
Return on Investment | Lumin Creative | Freshworks Inc |
ScreenShots | Answerbase Screenshots |