TrustRadius

Antavo AI Loyalty Cloud vs. Smart Communications SmartCOMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Antavo AI Loyalty Cloud
Score 8.4 out of 10
N/A
Antavo is an Enterprise Loyalty Cloud, providing technology to manage experience-based, paid, and lifestyle loyalty programs online, in-store, or on mobile. Antavo’s no-code, API-centric platform makes the loyalty program experience customizable so loyalty and marketing teams can run their program internally, without IT help. Antavo helps global clients like BMW, KFC or Kathmandu and global businesses in air travel, pharma and fashion. Antavo…N/A
SmartCOMM
Score 8.8 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Pricing
Antavo AI Loyalty CloudSmart Communications SmartCOMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Antavo AI Loyalty CloudSmartCOMM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Antavo AI Loyalty CloudSmart Communications SmartCOMM
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User Ratings
Antavo AI Loyalty CloudSmart Communications SmartCOMM
Likelihood to Recommend
7.5
(5 ratings)
9.0
(2 ratings)
Usability
7.4
(5 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
Antavo AI Loyalty CloudSmart Communications SmartCOMM
Likelihood to Recommend
Antavo AI Loyalty Cloud
If you are looking for a platform to host and run your loyalty program through, Antavo is the best out there. The mechanics and customer journey options available with front end support is unmatched. The options for digital wallet for wallet messaging has allowed for a new channel for customer relationships
Jabed Hussain | TrustRadius Reviewer
Jabed Hussain
Loyalty Manager
Read full review
Smart Communications
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
Verified User
Anonymous
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Pros
Antavo AI Loyalty Cloud
  • Antavo is a platform easy to use, accessible even for those with limited technical expertise or little experience.
  • Antavo offers seamless integration with other systems.
  • Antavo has the possibility to create and manage different types of rewards and challenges to engage users.
  • Antavo has the possibility to work across two separate environments - test and production - providing a safe space for experimentation and development without impacting the live system.
Verified User
Anonymous
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Smart Communications
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
Verified User
Anonymous
Read full review
Cons
Antavo AI Loyalty Cloud
  • The onboarding process could have been a bit better with some delays and some integrations taking longer than expected
  • Not enough engagement after the initial launch of the loyalty program for a few months (it got better in the end).
Jaime Arribas | TrustRadius Reviewer
Jaime Arribas
Senior Marketing Technology Manager
Read full review
Smart Communications
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
Verified User
Anonymous
Read full review
Usability
Antavo AI Loyalty Cloud
Some areas, such as workflow configuration, can be difficult to load. We would love to see more B2B-specific enhancements
Verified User
Anonymous
Read full review
Smart Communications
No answers on this topic
Support Rating
Antavo AI Loyalty Cloud
Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.
Shashank Pathak | TrustRadius Reviewer
Shashank Pathak
Internet Marketing Analyst
Read full review
Smart Communications
No answers on this topic
Alternatives Considered
Antavo AI Loyalty Cloud
The integration between Antavo and Bloomreach is out of the box.
Jabed Hussain | TrustRadius Reviewer
Jabed Hussain
Loyalty Manager
Read full review
Smart Communications
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Verified User
Anonymous
Read full review
Return on Investment
Antavo AI Loyalty Cloud
  • Loyalty members’ AOV in 2023 was more than twice than AOV of not loyalty members
  • Antavo has positively impacted our overall business objectives by enhancing customer retention over years.
  • Antavo made possible increasing engagement through loyalty challenges and rewards.
Verified User
Anonymous
Read full review
Smart Communications
  • Migration ease
  • Latest features
  • Cloud readiness
Verified User
Anonymous
Read full review
ScreenShots

Antavo AI Loyalty Cloud Screenshots

Screenshot of Antavo is a pure-play loyalty program technology vendor.Screenshot of Antavo’s no-code Workflows tool has a visual editor, so creating, running, and modifying loyalty campaigns & offers requires neither coding nor help from the IT department.Screenshot of A comprehensive look at a member’s stats, transaction and reward history inside the loyalty platform. Antavo’s Customer Insights helps to answer these questions.Screenshot of Antavo provides a variety of gamification elements and makes it easier for clients to set up their gamified loyalty program.Screenshot of Build and manage a reward catalog in Antavo’s Back-office, to allow users to ffer a range of incentives, including experiential rewards, coupons, vouchers, products or even services.Screenshot of Antavo’s platform offers a built-in editor for Mobile Passes that can be used without a learning curve. The editor is integrated with both Android & iOS platforms.