Likelihood to Recommend AODocs provides a world-class corporate content management solution for enterprises of all sizes. This company has top-notch product development, support, and professional services team, and they're building a community of like-minded customers who can benefit from one other's knowledge and experiences. A remarkable set of extensions, migration tools, and links to other relevant services make up the ecosystem of functionality.
Read full review Coda is great to build a place for your users to go to and see information. It is easy to navigate through and the variety of content creation is great. However, it is not always easy to create what you want and there is a lot of playing around and learning. Coda also sometimes misses some functionality which is expected. For example, downloading a list of users that have access to the platform. Being able to send push notifications when a new page has been created etc. Overall it is a good tool to use just be prepared to invest time!
Read full review Pros With this technology, you don't have to rely on experts all the time to design functional processes, which is a big plus for me. There is a superb support team and expert services, and they'll get you up and running in no time. Our document management system has been enhanced, and it now updates and maintains itself more quickly. Read full review Flexibility. It's easy to get started on a small scale, but add more complex organization strategies as needed. Integrations. It's simple to ingest data from sources like Zapier for time-saving automations. Useful components. View table data across different formats like cards or custom detail views. Read full review Cons There is some difficulty in understanding the training material. Make it easier to understand how to use key features in real-world work situations by providing more thorough examples or videos. Custom scripts would benefit from greater online training and certification options. The user interface is a nightmare to work with. It could take anywhere from five to ten clicks to move a file to a new subfolder. Read full review It takes getting used to in terms of how the formulas per column is implemented, in contrast to how we build tables in Excel. For organization/team purchase, it would be worth considering having a training for the core team of users. Right now, we do a lot of self-learning. Inability to email charts or image without these objects being hosted on a third party. The community has been great in providing workarounds but it would be much more convenient to be able to have such ability natively. APAC Support. I'm based in Malaysia, due to timezone differences, even with a livechat implemented, the support for each step and conversation takes up to 24 hours per response. Having some hours covered in our timezone would greatly improve customer support experience. Read full review Likelihood to Renew Coda is definitely something that has been proven to drive positive impact in our organization. We have many divisions that can benefit from this that we have yet to explore. It would definitely be worth renewing.
Read full review Usability Coda can seem either really useful or really useless. The extremes of both ends is driven by what our own understanding of what we want to implement. If we lack this understanding, it will be easy to misunderstand Coda's usability especially in the wrong context.
Read full review Reliability and Availability So far in the past year, we haven't had situations that Coda has gone down for us which is great.
Read full review Performance We haven't done any integrations - the initial part of our experience we found that for docs with complex formulas, the page tends to load slowly but in recent months, Coda has improved and optimized the loading times in general and we generally don't find any problems in terms of speed anymore.
Read full review Support Rating Mainly due to timezone differences. I think Coda's support in general is well implemented and executed. They know their stuff and are helpful. But since I'm not in the same timezone, solution rates are slower for me, and that's not something I prefer. I work in customer service, too, and more often than not, time is important. Shortening the solution time would be a much greater experience.
Read full review Implementation Rating I'm relatively inexperienced but this experience is meaningful. It would have been nice to have some guidance from Coda so that we understood more on Coda's purpose and potential.
Read full review Alternatives Considered Using AODocs, we can solve difficult business procedures immediately. Regular updates bring new capabilities to the platform. This workflow engine is superior to all others I've used in
SharePoint and
Nintex over the years. Until now, I (we) have not encountered a business problem that we couldn't solve. AODocs is a top-notch service.
Read full review While all of the products listed have great features and platforms, there was always one thing missing from them that I would need to get from another application. Coda was the first one we used that really combined some of the best parts of those products and allowed us to use it in one place. I also appreciate the flexibility of creating your own framework and workflow, unlike in other tools where you have to follow how they capture data and organize projects.
Read full review Scalability I think scalability is definitely good here since it's based on number of doc makers. Implementation into each dept becomes simpler. That being said, due to the nature of our work, we find it easier that we have a "super user" and then a team of other doc makers. This would make the doc creation and management more efficient.
Read full review Return on Investment There are two methods used to regulate access: workflow and state-based. Improved content discovery abilities. An understanding of the content and usage of our organization's resources. Read full review Increased insight for all stakeholders involved--both in terms of overview and details Better grip on issues and escalations--reduced friction, confusion, and higher clarity on status, next actions, and ownership. Reduced time required by those who need to maintain all information. Record (a detail) once and use multiple times. Read full review ScreenShots