ApexChat vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 7.5 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
Tidio
Score 9.6 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$49
per month
Pricing
ApexChatTidio
Editions & Modules
No answers on this topic
Communicator
$19
per month
Chatbot
$49
per month
Offerings
Pricing Offerings
ApexChatTidio
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ApexChatTidio
Small Businesses
Gist
Gist
Score 9.5 out of 10
Intercom
Intercom
Score 8.8 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatTidio
Likelihood to Recommend
7.6
(2 ratings)
10.0
(1 ratings)
User Testimonials
ApexChatTidio
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
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Tidio
It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
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Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
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Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
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Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
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Tidio
  • A built in call tracking module would be great.
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Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
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Tidio
Read full review
Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
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Tidio
  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
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ScreenShots