ApexChat vs. Tidio

ApexChat

11 Reviews and Ratings

Tidio

24 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ApexChat	Score 7.5 out of 10	N/A	ApexChat is a live chat tool from the company of the same name in Pleasonton, California.	N/A
Tidio	Score 9.6 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

ApexChat

Tidio

Editions & Modules

No answers on this topic

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
ApexChat	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ApexChat	Tidio
Top Pros	Pro Chat box Pro Multi language Pro Language options	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	Minus Reporting options Minus Greater flexibility Minus Chat widget	Minus Email marketing Minus Time notifications Minus Real time notifications

Best Alternatives
	ApexChat	Tidio
Small Businesses	Gist Score 9.5 out of 10	Intercom Score 8.8 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ApexChat	Tidio
Likelihood to Recommend	7.6 (2 ratings)	10.0 (1 ratings)

User Testimonials
	ApexChat	Tidio
Likelihood to Recommend	ApexChat For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution. Incentivized Justin Shook Director of Social Media and Reputation Read full review	Tidio It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	ApexChat Great chat box designs on website. Great backend support. Multi-language options. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	ApexChat Updated UI Additional reporting options Greater flexibility in chat widget appearance and size Incentivized Justin Shook Director of Social Media and Reputation Read full review	Tidio A built in call tracking module would be great. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Alternatives Considered	ApexChat ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	ApexChat Increased lead flow Chat conversion improved Not scalable due to lack of features Incentivized Justin Shook Director of Social Media and Reputation Read full review	Tidio Captured leads that might have fallen through the cracks. Free account provides plenty of basic features, so the ROI is 100%. Dashboard with all communications eliminates chasing around emails. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
ScreenShots