Apigee Edge vs. CallMiner Eureka

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apigee Edge
Score 8.2 out of 10
N/A
Apigee Edge is an API management platform now owned and offered by Google, since Google acquired Apigee in 2016.N/A
CallMiner Eureka
Score 7.8 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Pricing
Apigee EdgeCallMiner Eureka
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apigee EdgeCallMiner Eureka
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Apigee EdgeCallMiner Eureka
API Management
Comparison of API Management features of Product A and Product B
Apigee Edge
9.4
7 Ratings
14% above category average
CallMiner Eureka
-
Ratings
API access control9.07 Ratings00 Ratings
Rate limits and usage policies9.07 Ratings00 Ratings
API usage data9.07 Ratings00 Ratings
API user onboarding9.97 Ratings00 Ratings
API versioning9.97 Ratings00 Ratings
Usage billing and payments9.06 Ratings00 Ratings
API monitoring and logging9.97 Ratings00 Ratings
Best Alternatives
Apigee EdgeCallMiner Eureka
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Medium-sized Companies
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Score 9.1 out of 10
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Score 8.3 out of 10
Enterprises
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Score 9.1 out of 10
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User Ratings
Apigee EdgeCallMiner Eureka
Likelihood to Recommend
9.0
(7 ratings)
8.0
(5 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
Apigee EdgeCallMiner Eureka
Likelihood to Recommend
Google
Few scenarios 1. For viewing API analytics, I think it is best in the market 2. For earning money via API monetization 3. Securing API 4. Onboarding legacy APIs to provide modern REST endpoints
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CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
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Pros
Google
  • Better exception handling with the Raise exception policies help to monitor the flow by setting up the flow conditions.
  • Easy development of a Proxy and APIs with much less tutoring and helps make getting started for new users easy.
  • Very good documentation and blog with details of most common failures and error handling.
  • A very very easy to use console.
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CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
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Cons
Google
  • Only one user can be active in a proxy at a time
  • No version control
  • Prohibited from using JSON.stringify on Apigee objects (tokens)
  • Debugging is difficult
  • Unable to rename or delete policies without bumping revision
  • Why would anyone give a js policy one name, display name something else, and script a different name?
  • 'Trace' limited to only 20 transactions
  • UI allows users to add target servers, but users must utilize the api to turn on SSL.
  • I'm sure there's more, they just aren't coming to mind right now.
  • Apigee forgets (expires?) your password at random intervals without notice. Every few weeks, or days, sometimes even three times in one day, I'll attempt to login to Apigee and my password will be 'wrong'. I've reset my password and Apigee still claims it's wrong. I've had to reset my password three times before it finally let me log back in.
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CallMiner
  • Admin tools such as integration/ingestion tracking.
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Likelihood to Renew
Google
I am not the one deciding whether to use apigee or not really. But personally, I would recommend the use of it as developing APIs on it is easy. And as a mediator between backend servers, we could easily modify request and responses in it without touching any backend code while having a centralize gateway to access our backend APIs too.
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CallMiner
No answers on this topic
Usability
Google
Support has helped us to resolved all the queries and community support was also good.
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CallMiner
No answers on this topic
Support Rating
Google
Quite hard to get support, at least on the coding side, when we encounter blockers. But general concerns, they would schedule a call to you for them to get a whole picture of your concern. Albeit in my experience, bad really as they haven't replied about the progress, but otherwise seems to have been fixed.
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CallMiner
We have not yet had to contact support for our Eureka service.
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Alternatives Considered
Google
Apigee is the best in the market in terms of API Analytics Apigee is having wonderful Documentation with short videos Security is a major concern and Apigee provides an easily configurable policy to secure API Quota and rate-limit is again very easy to configure on every API basis It provides various policies to transform the response from one form to another form e.g. JSON to XML or XML to JSON
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CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
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Return on Investment
Google
  • As a public entity it is hard to say how much ROI we can have. We have yet to create a billing and ROI plan. We are thinking of other ways to create ROI, possibly through data/service barter.
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CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
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