TrustRadius

Appcues vs. Support.com Guided Path

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 7.6 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
Support.com Guided Path
Score 8.0 out of 10
N/A
Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A
Pricing
AppcuesSupport.com Guided Path
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AppcuesSupport.com Guided Path
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AppcuesSupport.com Guided Path
Considered Both Products
Appcues
AD
Aishik Dhar
Product Manager
Chose Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
Duncan Hernandez | TrustRadius Reviewer
Duncan Hernandez
Sr. Data Analytics Consultant
Chose Appcues
Most of these tools all promise the same thing and have similar directions. I think that Appcues is great if the budget is there and not going to be a problem. Where it really shines is it's customization and easy-to-use interface that truly makes the experience very smooth. …
TP
Tanish Pruthi
Marketing Associate
Chose Appcues
We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant …
Tim Aderman | TrustRadius Reviewer
Tim Aderman
Director of Marketing
Chose Appcues
One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge …
JP
Juan Palma
Software Development Manager
Chose Appcues
We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.
Jared DeLong | TrustRadius Reviewer
Jared DeLong
Customer Success Manager
Chose Appcues
Appcues is much more affordable than Walkme and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of …
Support.com Guided Path
Verified User
Anonymous
Chose Support.com Guided Path
No alternative utilized
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Medium-sized Companies
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All AlternativesView all alternativesView all alternatives
User Ratings
AppcuesSupport.com Guided Path
Likelihood to Recommend
7.7
(0 ratings)
8.0
(0 ratings)
User Testimonials
AppcuesSupport.com Guided Path
Likelihood to Recommend
[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space
Verified User
Anonymous
Read full review
It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
Verified User
Anonymous
Read full review
Pros
  • Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
  • Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
  • Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
Jared DeLong | TrustRadius Reviewer
Jared DeLong
Customer Success Manager
Read full review
  • Helped in customer and technical support with massive home based team.
  • Optimized home sourcing and industry leading solutions.
  • Helped a lot in Education and Healthcare.
Verified User
Anonymous
Read full review
Cons
  • There are certain limitations of where tooltips can be placed, depending on the application is built.
  • The way 'appcues' are organized in the management console can be a little more user-friendly.
JP
Juan Palma
Software Development Manager
Read full review
  • Need more value with products.
  • Need more value with warranty.
  • Cloud platform needs improvement.
Verified User
Anonymous
Read full review
Alternatives Considered
We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant changes in seconds.
TP
Tanish Pruthi
Marketing Associate
Read full review
No alternative utilized
Verified User
Anonymous
Read full review
Return on Investment
  • Helped us increase user engagement within our product.
  • Has helped us increase the number of users actually reading important information vs. us emailing them.
  • Has helped us increase conversions of our trials to sign ups by helping our users see the value of our product more quickly.
Tim Aderman | TrustRadius Reviewer
Tim Aderman
Director of Marketing
Read full review
  • No specific resources required.
  • Less team because of home based services.
  • User friendly.
Verified User
Anonymous
Read full review
ScreenShots