Likelihood to Recommend
It is best suited for larger companies with lots of remote workers that need complex access management. We've barely scratched the surface on what Appgate can do via its API.
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It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
Read full review Pros Software-Defined perimeter Hide resources to non-authorized/authenticated users. Read full review Easy to setup on a client PC or server for access Organizes client connections by gatekeeper so it is easy to find what you need File transfer option is great for uploading files to client servers Read full review Cons Live logging in the client. Currently you have to "download" the logs into a zip file and then open that zipfile to look at the logs. There's no logfile to tail or watch. Load balancing between controllers could be better. Currently relies on round robin DNS and sometimes a browser will pick a different IP than previous and you'll get a big "LOST CONNECTION TO CONTROLLER" message. Read full review Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues. Stronger integration with the Active Directory. Currently its only read-only, which is good and bad. I would love to see an App. I know they are working on this as well. Read full review Likelihood to Renew
We are happy using securelink to access our client environments
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The company has been supportive overall of our needs and desired features. I have not personally called the support services, but I've heard no direct complaints either.
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The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
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The existing system was
. The management of the system was a hassle. Because IT personnel had to manually create VPN accounts, user passwords were known to who created them and the end user did not have a way to change them. This created a security issue in the event an IT engineer left the company.
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Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
Read full review Return on Investment We are achieving our goals with this tool by hiding resources behind it. It is a new model that requires a different thought process for many in network operations. Read full review I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning. The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody. Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins. Read full review ScreenShots