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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Appian

    Score7.9 out of 10
    N/AAppian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

    $0

    Fiserv Director

    Score8 out of 10
    N/ADirector from Fiserv is offered by the vendor as a fully customizable suite of solutions that work separately and together to meet any specific ECM needs. No matter what type of document a business needs to use, from ID cards to legacy reports, these solutions can help scan, import, store, modify and distribute the documents electronically.N/A
    Pricing
    AppianFiserv Director
    Editions & Modules
    Appian Community Edition
    $0
    Application - Input-Only
    $2
    per month per user
    Application - Infrequent
    $9
    per month per user
    Application - Standard
    $75
    per month per user
    Platform
    Custom Quote Priced per user with unlimited apps.
    minimum 100 users, no maximum
    Unlimited
    Custom Quote Priced per development with unlimited apps.
    unlimited
    No answers on this topic
    Offerings
    Pricing Offerings
    AppianFiserv Director
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    AppianFiserv Director
    Considered Both Products
    Appian
    No answer on this topic
    Fiserv
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    38 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    32 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    37 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    25 Answers
    No answers on this topic
    Implementation went as expected
    91%
    Implementation went as expected
    30 Answers
    No answers on this topic
    Features
    AppianFiserv Director
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Appian and Fiserv Director
    Feature
    Appian
    8.1
    9 Ratings
    4% above category average
    Fiserv Director
    -
    Ratings
    Dashboards8.29 Ratings00 Ratings
    Standard reports8.59 Ratings00 Ratings
    Custom reports7.69 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Appian and Fiserv Director
    Feature
    Appian
    7.4
    9 Ratings
    2% above category average
    Fiserv Director
    -
    Ratings
    Process designer7.99 Ratings00 Ratings
    Process simulation6.49 Ratings00 Ratings
    Business rules engine6.49 Ratings00 Ratings
    SOA support8.29 Ratings00 Ratings
    Process player7.39 Ratings00 Ratings
    Form builder7.69 Ratings00 Ratings
    Model execution8.59 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Appian and Fiserv Director
    Feature
    Appian
    -
    Ratings
    Fiserv Director
    7.1
    1 Ratings
    13% below category average
    Content capture & imaging00 Ratings8.01 Ratings
    File sync, storage & archiving00 Ratings8.01 Ratings
    Document management00 Ratings7.01 Ratings
    Records management00 Ratings6.01 Ratings
    Content search & retrieval00 Ratings7.01 Ratings
    Enterprise content collaboration00 Ratings7.01 Ratings
    Content publishing & creation00 Ratings6.01 Ratings
    Security, risk management & information governance00 Ratings8.01 Ratings
    Contract lifecycle management00 Ratings7.01 Ratings
    Automated workflows00 Ratings7.01 Ratings
    Artificial intelligence00 Ratings7.01 Ratings
    Integration00 Ratings7.01 Ratings
    Best Alternatives
    AppianFiserv Director
    Small Businesses
    Bizagi
    Score8.3 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    IBM Cloud Pak for Business Automation
    Score9 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    IBM Cloud Pak for Business Automation
    Score9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AppianFiserv Director
    Likelihood to Recommend
    9.4
    (139 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.5
    (19 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (95 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (118 ratings)
    -
    (0 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    AppianFiserv Director
    Likelihood to Recommend
    Appian
    Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
    Incentivized
    Read full review
    Fiserv
    Great for financial institutions. Integrates well with the Fiserv Premier suite. Easily imports bank reports that are generated from the Fiserv Core banking system. Would like to see more dynamic of purging documents automatically. Would like to see more functionality that is native to the Fiserv Premier application rather than having to purchase additional modules to expand its functionality.
    Incentivized
    Read full review
    Pros
    Appian
    • Allows at a glance workflow documentation which assists in the need we have for information readiation.
    • Drag and drop interface for workflow development greatly speeds our apps time to market.
    • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
    Incentivized
    Read full review
    Fiserv
    • Records retention
    • Electronic document workflow
    • Easily importing of electronic documents
    Incentivized
    Read full review
    Cons
    Appian
    • Search issues when type ahead and database search are used in the same field.
    • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
    • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
    Incentivized
    Read full review
    Fiserv
    • More refined configuration of when to purge documents (ex. would like to see the ability to more dynamically purge documents such as the ability to purge documents x number of years after a loan has been paid in full).
    • Include functionality that is native to the application without having to pay for additional modules (ex. ability to configure automatic importing of PDFs without using an index file requires a separate PDF Data Input Filter module).
    • Would like to see the ability to automatically populate the Institution number in Director Unity Client.
    • Would like to have seen Fiserv move off Internet Explorer faster than it has. Workflows will only appear as an option in Web Director if used in Internet Explorer.
    Incentivized
    Read full review
    Likelihood to Renew
    Appian
    We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
    Read full review
    Fiserv
    No answers on this topic
    Usability
    Appian
    Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
    Incentivized
    Read full review
    Fiserv
    No answers on this topic
    Support Rating
    Appian
    Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
    Incentivized
    Read full review
    Fiserv
    No answers on this topic
    In-Person Training
    Appian
    As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
    Incentivized
    Read full review
    Fiserv
    No answers on this topic
    Online Training
    Appian
    Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
    Incentivized
    Read full review
    Fiserv
    No answers on this topic
    Implementation Rating
    Appian
    It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
    Incentivized
    Read full review
    Fiserv
    No answers on this topic
    Alternatives Considered
    Appian
    Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
    Incentivized
    Read full review
    Fiserv
    We selected Director because it easily integrates with Fiserv Premier core banking system. We have been using Fiserv Director for over 12 years. We haven't evaluated alternatives since moving to Fiserv Director. We did use Metaviewer prior to Fiserv Director which didn't have nearly as much functionality as Director.
    Incentivized
    Read full review
    Return on Investment
    Appian
    • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
    • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
    • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
    Incentivized
    Read full review
    Fiserv
    • Increased efficiency for records retention adherence.
    • Allows staff to easily and quickly retrieve electronic documents.
    • Effectively electronically route documents that require tracking, approval, and storage using workflows.
    Incentivized
    Read full review
    ScreenShots

    Appian Screenshots

    Screenshot of Low-Code DevelopmentScreenshot of Business Process Management SuiteScreenshot of Dynamic Case ManagementScreenshot of Mobile App DevelopmentScreenshot of Appian RPA with Blue Prism