Item: Appian
Rating: 9
Author: Nabin Poudel

Use Cases and Deployment Scope

We are using Appian in the hospital to automate the workflow of patient registration, diagnosis, and treatment. It only took two weeks to implement it at the hospital. Appian has connected patients with doctors and departments in a faster, streamlined way. It has eliminated the traditional form of paper-based registration and reporting saving hours of administrative work. Now the patients are able to get treatment faster with Appian workflow automation. Furthermore, with Appian doctors and administrators can perform much faster with decision rules, case management, and AI.

Pros and Cons

Excellent AWS SaaS platform for workflow automation
Supports machine learning to make processes more efficient
Can automate hundreds of end to end processes

Quite expensive platform starting at $75 per feature per month
Difficult to implement

Return on Investment

Appian has drastically improved our customer services by making it better and faster
It has save us thousands of working hours while yielding maximum profit

Support Rating

Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.

Usability

Appian is one of the most useful software for end-to-end process automation that can easily handle hundreds of processes parallelly.

Alternatives Considered

Kissflow

We selected Appian against Kissflow for its maturity in end-to-end process automation for all kinds of industries.

Key Insights

Do you think Appian delivers good value for the price?

Yes

Are you happy with Appian's feature set?

Yes

Did Appian live up to sales and marketing promises?

Yes

Did implementation of Appian go as expected?

Would you buy Appian again?

Yes

Other Software Used

Laravel PHP Framework, Django Waffle, Flutter, by Google, Tailwind, React, Oracle Java SE

Likelihood to Recommend

Appian is best suited for organizations that have to respond to hundreds of customers on a daily basis. It makes all the process of customer service much faster. It is less appropriate where workflow has very few processes and does not need to interact with hardware systems.

Automate Workflow for Any Industries

Overall Satisfaction with Appian