AppNeta vs. Uptrends

AppNeta is awesome for getting site-to-site statistics or trying to find out why at 3 am every night, this server loses connectivity to another server in a different data center. But we have found the multiple bugs in the hardware hard to deal with when the devices are a 4-hour plane ride away and require someone to console into the device.

Incentivized

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.

Incentivized

• AppNeta provides detailed application availability & uptime.
• AppNeta provides great longitudinal data regarding how the applications perform including an overall grade or "AppDex."
• AppNeta sends notifications of service downtime that aids in technical dispatch.

Incentivized

• Monitors downtime.
• Waterfall of resources when loading pages.

Incentivized

• Hardware has a lot of bugs.
• Auto-updates cannot be turned off on the hardware, causing blips in monitoring.

Incentivized

• Custom alert text option on mail
• The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.

Incentivized

Timely support is one of AppNeta's strong suits. But the ability to develop permeant fixes for issues within there product is where they lack.

Incentivized

Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.

Incentivized

We currently use Nagios/GroundWork and Cacti to perform network monitoring. AppNeta's UI is far superior.

Incentivized

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.

Incentivized

• A reduction in network outages and length of network outages.
• More detailed post outage investigation available.

Incentivized

• Ability to monitor uptime.
• Cost savings over competitors.

Incentivized