AppSheet vs. ServiceNow Now Platform

If you need to manage special assets with unique characteristics and keep data in spreadsheets, Appsheet is ideal for replacing these sheets with a system. Once you start using it, you find yourself trying to move everything into Appsheet. It is perfect for generating internal software that would otherwise never be developed due to programming costs.

Incentivized

ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.

Incentivized

• Calculations - I have several apps that do some pretty complicated calculations, and decision making to build things like Shopping Lists for a Kanban assembly team, where the app will help a stocker determine whats low in a kanban assembly line stock box.
• Document generation and record keeping - I have an app that users digitally sign and receive PDF contracts, and the system automatically records all records from the transaction. Everything is held in files on YOUR OWN DRIVE (Google Drive) so when you're done with the project or AppSheet you DONT loose your data.
• Client/Customer Management - I follow the old school "Swimming with Sharks" model for client retention and customer engagement, and have built several small customer tracking tools for local businesses. This tool is limited ONLY by your imagine and desire to learn.

Incentivized

• The ServiceNow platform is very good at incident management.
• ServiceNow as an ITSM system is very as it integrates with a lot of different systems.
• The CMDB module of ServiceNow effectively makes relationships between configuration items and other infrastructure objects in ServiceNow.

Incentivized

• Once the tables / UX Views get way too many in number, it can become a little daunting to manage. This part of the UX may need something really smarter.
• Ability to Undo.
• Could provide more UI Look and Feel options. BTW, the new Graphs look great, but have some bugs, while the new INPUT() feature is a great addition too.

• The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
• Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
• The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.

Incentivized

We are still less than 10 users and probably may continue to be so. But, this being a franchisor set up, could be of use to other users like us.

While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.

Incentivized

It's just great. The usability is the best thing about Appsheet. You must choose which things will really be used later. You have to be careful of not generating something too big and then it feels like something that need to be learned. This is something that resolve problems, but you had to be able to think before doing. It will not solve problems itself. You need to find the problem, think a solution, and then use appsheet to make this solution a reality

Incentivized

It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.

Incentivized

AppSsheet has a support group and they show videos to help app builders. Though I have truck drivers' hours and can't join the webinars. Support groups with better assists me on a Saturday evening or a Sunday that I have time off. It's hard to watch videos driving down the highway.

I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.

Incentivized

I did everything on my own

Incentivized

We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.

Incentivized

The ease that AppSheet provides to the developer is limitless. Before starting with AppSheet I used other software, but they didn't give me the tools at my fingertips.
When I learned about AppSheet and everything it could do, I understood that it was what I was looking for, the ease with which everything is related within the app with a few clicks is impressive.

I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.

Incentivized

1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers

Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

Incentivized

• A good impact in general at the beginning since the free version allows great development so the investment in the implementation is of knowledge and time.
• As a consultant I have expanded my services through this platform including new low code application building services.

• Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
• Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.

Incentivized