Arcserve Backup vs. HPE MSA vs. NetApp ONTAP Data Management Software

Arcserve
Backup has had a positive impact on ROI, as a reseller we are able to
build in a healthy profit margin by reselling the product and services.
Some
of our company managed services are based upon clients running Arcserve
Backup.
Data
recovery and system recovery times have reduced over product upgrades and
enhancements, causing much less downtime

Incentivized

SME environments, those after quality and reliability. Price point is medium. Reliability better than the competition in our opinion. Ideally suited for smaller IT teams, needs little technical skill once setup and running. Start small and expand later, lands of options for increased storage space and configurations.

Incentivized

NetApp ONTAP Data Management is a must platform to most businesses around the globe since the tool generates various capabilities for the user to easily and very securely manage all the project data through the cloud services using the platform capabilities. The data analytics are generated in real-time and easy visualization of different data which the tool helps the user import across other platforms.

Incentivized

• Cost - A very affordable solution.
• Support and Sales - Arcserve has been top notch to us with the sales process and support.
• Replication - One of the core reasons we selected the product. We find the replication side of the software fantastic.
• Backup - An excellent backup product that provides just great functionality and restore-ability at a granular level.

Incentivized

• Reliability - Very reliable. Great uptime and few issues.
• Affordability - Great price/quality balance.
• Scaleability, aimed at SMEs this serves our 400 server, 4000 user base, 50 TB storage well.
• Support - HP quick and effective to sort out issues.

Incentivized

• Offsite replication is seamless.
• Snapshots are easy to implement.
• System Manager is easy to learn and manage the entire system.
• System Manager is feature rich.

Incentivized

• Support line just send a link so I have to research by my own.
• Requires you to buy a license for every agent add on.
• VMWare compatibility.

Incentivized

• Collecting support logs from the HPE MSA could be better. It takes a long time to collect logs, sometimes so long your login times out.
• The HPE MSA could have a better management GUI. The layout of the menu, having the navigation buttons all around the edges is odd. It would have been better if it was in just one location.
• The drive type and capacity options available can be better between the small form factor and the large form factor. We would have liked better options in the future.

Incentivized

• Not necessarily a dislike of OnCommand per se but I do dislike that you have to still use different flavors of this tool to get a holistic view of every aspect of your NetApp - System Manager, Performance Manager, Unified Manager etc
• The initial process to connect to a filer probably could do with a little more friendly documentation as the format for filer name (or IP) and whether and SNMP string is required etc is not clear.
• The ability for more complete search capability within the logs (so therefore not having to extract them to work with them) would be an advantage for the timely resolution of faults.

Incentivized

Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.

It is a functioning Replication system for us and checks all the boxes that the auditors are looking for. Further, it is inexpensive and the storage we purchased was cheap. HP has a good reputation in the industry that plays into the decision also.

Incentivized

It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.

Incentivized

Functionality is very impressive, practical, and useful. GUI could use several improvements.

Incentivized

Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.

Incentivized

Support is great. Our account managers and system engineers regularly contact us and check in on us. Provide free training on various topics. Our team is readily available to answer any questions. Support tickets are generated automatically if anything goes wrong such as a disk going bad and a new one is sent out immediately. Very happy with support.

Incentivized

We also use Veeam replication and backups for VMWare level data redundancy. It works so far as stable as Arcserve Backup. We use both in our systems as we deploy VMs since Veeam works closely with VCenter. But if we need to backup physical servers, and OS partition level backups, which can only be achieved by Arcserve Backup.

Incentivized

The dual controller configuration of the HPE MSA trumps the Synology DiskStation's single controller configuration. For that alone, I would select the HPE MSA. Without that setup, any controller issue or firmware upgrade is disruptive to the systems the SAN is providing storage to. Furthermore, HPE's support is better than what Synology currently provides. The lack of phone support on Synology's part slows down the troubleshooting of issues compared to HPE. Furthermore, HPE's engineers are able to do a remote session and can work on the problems directly compared to Synology's support.

Incentivized

I have not been able to use similar platform though in service delivery and functionality capacity this is the most effective tool in our company. The entire organization data and workloads are always under secure environment when managed by this great platform. It has enabled us to meet our objectives and speed up operations across in all departments. Data in both cloud and on premise is automatically connected to provide multiple services and bring efficiency.

Incentivized

• Arcserve Backup is relatively low cost in comparison to some other products. It is full-featured and continues to receive additional updates and added features. This makes it an ideal backup solution for smaller sites and the reliability to restore from backups is excellent.

Incentivized

• A positive ROI of the HPE MSA is the ability to configure the RAID set of the array to our requirements. We can maximize the storage capacity of the array improving our ROI.
• The flexibility of configuring the HPE MSA is another positive ROI. In our production environment, we can use a fiber channel switch while in our DR office none of that redundancy is required so we directly connected that MSA to our VMWare servers.
• HPE's support is another positive ROI. We have been able to connect with support right away to troubleshoot an issue. Part replacement is also excellent, ensuring our HPE MSA is not in a degraded state for long.
• The HPE MSA's architecture is rock solid, there have been minimal issues with the hardware, besides the rare time that an SFP has gone bad and needed to be replaced. We've had no issues that brought down the MSA.

Incentivized

• It has saved a lot of resources contributing to positive returns on investments
• Our data is always secure under this platform

Incentivized