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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Arcserve Backup

    Score7.9 out of 10
    N/AArcserve Backup is a storage management solution from Arcserve, formerly of CA Technologies before Arcserve's divestiture (July 2014). It utilizes magnetic tape storage backup as part of its storage management offering.N/A

    Arctera Backup Exec

    Score5.4 out of 10
    N/AArctera Backup Exec is a backup and disaster recovery solution. It works in virtual, physical, and multi-cloud environments and integrates with several third-party software releases and applications.N/A
    Pricing
    Arcserve BackupArctera Backup Exec
    Editions & Modules
    No answers on this topic
    Veritas Backup Exec
    Contact sales team
    Offerings
    Pricing Offerings
    Arcserve BackupArctera Backup Exec
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Arcserve BackupArctera Backup Exec
    Considered Both Products
    Arcserve
    Chose Arcserve Backup
    To be succinct, we have used Veeam B&R for a number of years, against our VM environment, and we have yet to find anything that tops it. However, if you have physical machines in your environment still, then Arcserve is a great option, especially for the replication aspect.

    Incentivized
    Chose Arcserve Backup
    Arcserve UDP is fast, reducing our backup window from +20 hours to less than an hour. Arcserve UDP also has proven itself when restoring databases and files to to the same location or alternate locations quickly and efficiently. We have also successfully created "synthetic" …
    Incentivized
    Chose Arcserve Backup
    Backup Exec, Yosemite, Acronis. Arcserver is the best of the bunch.
    Incentivized
    Cloud Software Group
    Chose Arctera Backup Exec
    Veritas Backup Exec is very comparable to Unitrends and in some areas is easier to use. The license side of Veritas Backup Exec is much more difficult to manage compared to Unitrends. Unitrends seems to be a much smoother solutions to protect virtual environments. Restoring …
    Incentivized
    Chose Arctera Backup Exec
    Essentially we chose Backup Exec because we were familiar with it's config and interface. Both Acronis and Arcserve provided the same or similar features, but came in at a higher price. We also looked at hosted backup services and found them extremely expensive. We adopted …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    56%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    56%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    75%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    78%
    Implementation went as expected
    7 Answers
    Features
    Arcserve BackupArctera Backup Exec
    Data Center Backup
    Comparison of Data Center Backup features of Arcserve Backup and Arctera Backup Exec
    Feature
    Arcserve Backup
    -
    Ratings
    Arctera Backup Exec
    8.6
    22 Ratings
    2% above category average
    Universal recovery00 Ratings10.018 Ratings
    Instant recovery00 Ratings7.517 Ratings
    Recovery verification00 Ratings7.920 Ratings
    Business application protection00 Ratings10.017 Ratings
    Multiple backup destinations00 Ratings6.421 Ratings
    Incremental backup identification00 Ratings7.922 Ratings
    Backup to the cloud00 Ratings10.013 Ratings
    Deduplication and file compression00 Ratings7.416 Ratings
    Snapshots00 Ratings8.416 Ratings
    Flexible deployment00 Ratings9.017 Ratings
    Management dashboard00 Ratings9.020 Ratings
    Platform support00 Ratings8.519 Ratings
    Retention options00 Ratings8.418 Ratings
    Encryption00 Ratings10.012 Ratings
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    Arcserve BackupArctera Backup Exec
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Arcserve BackupArctera Backup Exec
    Likelihood to Recommend
    9.0
    (9 ratings)
    8.3
    (25 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    1.0
    (3 ratings)
    Usability
    10.0
    (2 ratings)
    1.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    4.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    5.0
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    3.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Arcserve BackupArctera Backup Exec
    Likelihood to Recommend
    Arcserve
    Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
    Read full review
    Cloud Software Group
    Backup Exec works well generally in most environments or situations. The licensing can potentially be a nightmare, but manageable if you have a decent reseller. Backing up and restoring from physical tapes which is not all that common is not as reliable as when backing up and restoring from datastores that reside on hard drives or digital media. It does a good job with large or small backup jobs. Backing up and managing SQL backups requires additional licenses and be a bit clunky. If you are very careful (which you should be anyway) and document as you build these backups you will get better at managing them. Regarding a virtual environment, I have limited experience in that arena, but have done it. Backup Exec can backup VMware environments, but honestly we moved to Unitrends to backup our VM's and are much happier with the backup process. However, restoring a VM in Unitrends can be tedious compared to Backup Exec.
    Incentivized
    Read full review
    Pros
    Arcserve
    • It offers excellent features like dedupe, high availability, DR, and BMR.
    • Arcserve Backup has many offerings to fit many business sizes and needs.
    • Arcserve Backup sales and technical support is good to work with.
    • Very nice reseller program and benefits.
    Incentivized
    Read full review
    Cloud Software Group
    • Manage agent based backups - It is easy to schedule and monitor backups. Verifying backups is done for all jobs. Backup performance is excellent.
    • Provide a wide ranging contingent of backup options - Despite providing a dizzying array of backup options, it is easy to schedule individual or recurring jobs.
    • Integrates well with our Active Directory - Restoring even individual Active Directory objects is possible.
    Incentivized
    Read full review
    Cons
    Arcserve
    • Arcserve Backup can be costly.
    • To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
    • They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.
    Incentivized
    Read full review
    Cloud Software Group
    • Could provide better license management from an inventory perspective. How many licenses do I have?.. etc.
    • When Backup Exec backs up itself it should not select iSCSI backup targets by default. The result is recursive data backup ending in the loss of storage capacity.
    • I'm struggling to come up with another con.
    Incentivized
    Read full review
    Likelihood to Renew
    Arcserve
    Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
    Read full review
    Cloud Software Group
    This software is a mess in my brutally honest opinion. I've spent more time babysitting this software while backing up 20 servers than I did with Veeam backing up 600+. I've had multiple jobs run fine for weeks at a time that just randomly fail out of the blue for seemingly no reason whatsoever. There's no intuitive way to chain jobs, so automation becomes somewhat more problematic if certain jobs depend on other jobs. The forever incremental feature feels tacked on since the merge operation merges all your incremental jobs into the most recent backup and doesn't have the option set a limit on how long to keep your point in time restores.
    Read full review
    Usability
    Arcserve
    It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.
    Incentivized
    Read full review
    Cloud Software Group
    It can do a lot of things on paper and sounds terrific, but in practice it doesn't do any of them well. It can easily be sold to non-technical minds and C-levels, but of all the backup solutions I've used in the last 15 years of my career, Backup Exec is easily the least fault tolerant. Unless this software is a sunk cost and you're on a shoestring budget, I recommend almost anything else. Jobs fail often with obscure error codes and the KB articles in the Veritas support portal are a mess. Within 30 days of a fresh deployment I've logged more tickets with their support than I did in 3 years with Veeam.
    Read full review
    Reliability and Availability
    Arcserve
    No answers on this topic
    Cloud Software Group
    The weekly error on save needs a manual reload from me. The SDR can't restore the virtual machine of hyperV during a test.
    Incentivized
    Read full review
    Performance
    Arcserve
    No answers on this topic
    Cloud Software Group
    No problem for this point it is in the average.
    Incentivized
    Read full review
    Support Rating
    Arcserve
    Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
    Incentivized
    Read full review
    Cloud Software Group
    In the few instances of having to contact support, our overall outcome was always good. They would have received a better score if the wait time was less, but I attribute this to the timing of support calls - it was during the previous owner's time. We have not had to open a support ticket since Veritas Backup Exec took the product back over.
    Incentivized
    Read full review
    Implementation Rating
    Arcserve
    No answers on this topic
    Cloud Software Group
    It was pretty straightforward.
    Read full review
    Alternatives Considered
    Arcserve
    We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
    Incentivized
    Read full review
    Cloud Software Group
    If your company is looking at changing solutions or currently does not have any, Veritas Backup Exec is the way to go. Do yourself a favor and try the 60 day trial, you won't be disappointed! Very simple to use and has a great GUI, much better than what the competition has to offer.
    Incentivized
    Read full review
    Scalability
    Arcserve
    No answers on this topic
    Cloud Software Group
    We only use it on the on-premise version on a single site.
    Incentivized
    Read full review
    Return on Investment
    Arcserve
    • We were able to roll back up and replication into one product, which reduced the costs without having to go with multiple vendors.
    • As a result of Arcserve UDP, we were able to implement a full DR scenario test, which until that point hadn't been successful.
    Incentivized
    Read full review
    Cloud Software Group
    • Backups by their very nature are difficult to quantify when it comes to ROI. Any monies spent should be seen more as insurance . If you never have to claim on it then that is the best outcome. Backup Exec gives you comfort that you can meet any downtime recovery targets set by your business and this is how to benchmark your solution.
    • Conduct regular DR tests and your this will be your ROI.
    Incentivized
    Read full review
    ScreenShots