Arcserve UDP vs. ZIP Reader by PKWARE vs. Symantec Data Loss Prevention

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

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Email, web browser, and data storage areas will fulfill the security of mobile devices very well. It provides multiple methods of data filtering and classification to ensure important data can be well protected. Unfortunately, it does not support you to make regex-based definitions. for this reason, you need to work on the rules a lot. Another disadvantage is that it cannot monitor Linux systems.

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• It is reliable and once it is up and running you do not need to worry about it.
• It is flexible; you can use it to backup on-prem or in the cloud.
• Backup and DR

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• Protection against Data Leakage via the USB channel on endpoints.
• Protection against Data Leakage via email channel on endpoints
• Protection against Data Leakage over the Web channel on endpoints.
• Flexible and configurable for various types of content inspection.

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• Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
• Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
• Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

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• Policy tweaking and customizations can be very complex and take a lot of effort and time.
• API integration is difficult and requires specialized support. Finding an experienced professional can be difficult.

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It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

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Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.

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Symantec DLP works good for our very simple and low complexity use cases and I would highly recommend it for them. However, I can't speak to highly complex or advanced use cases that might arise in certain industries like finance. I would recommend that if you are seeking an Enterprise DLP solution that you absolutely must explore this product as one of the leaders in the space - not doing so would be negligent in my opinion.

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Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

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Symantec DLP is the best. Put it in a head to head competition and it will win. However it can be a bit more expensive than other products so don't compare on price, compare on quality of product.

• We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
• It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.

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• Found data that should have been protected or moved to a different location
• Helped us understand what type of data is leaving the environment