Arctera Backup Exec is a backup and disaster recovery solution. It works in virtual, physical, and multi-cloud environments and integrates with several third-party software releases and applications.
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MSP360 Backup
Score 7.6 out of 10
Small Businesses (1-50 employees)
MSP360 Managed Backup is a backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.
Whenever we review other solutions, MSP360 always ends up on top. No special hardware needed, integrates with all of the NAS and closed storage providers, great support and price
They offer more OS support than anyone else. The only sad thing is that CloudBerry dropped their ransomware protection that was built in and no longer offers native ransomware protection.
Backup Exec works well generally in most environments or situations. The licensing can potentially be a nightmare, but manageable if you have a decent reseller. Backing up and restoring from physical tapes which is not all that common is not as reliable as when backing up and restoring from datastores that reside on hard drives or digital media. It does a good job with large or small backup jobs. Backing up and managing SQL backups requires additional licenses and be a bit clunky. If you are very careful (which you should be anyway) and document as you build these backups you will get better at managing them. Regarding a virtual environment, I have limited experience in that arena, but have done it. Backup Exec can backup VMware environments, but honestly we moved to Unitrends to backup our VM's and are much happier with the backup process. However, restoring a VM in Unitrends can be tedious compared to Backup Exec.
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Manage agent based backups - It is easy to schedule and monitor backups. Verifying backups is done for all jobs. Backup performance is excellent.
Provide a wide ranging contingent of backup options - Despite providing a dizzying array of backup options, it is easy to schedule individual or recurring jobs.
Integrates well with our Active Directory - Restoring even individual Active Directory objects is possible.
Could provide better license management from an inventory perspective. How many licenses do I have?.. etc.
When Backup Exec backs up itself it should not select iSCSI backup targets by default. The result is recursive data backup ending in the loss of storage capacity.
Should add a general interface to manage all accounts, not a specific interface for every account.
The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
This software is a mess in my brutally honest opinion. I've spent more time babysitting this software while backing up 20 servers than I did with Veeam backing up 600+. I've had multiple jobs run fine for weeks at a time that just randomly fail out of the blue for seemingly no reason whatsoever. There's no intuitive way to chain jobs, so automation becomes somewhat more problematic if certain jobs depend on other jobs. The forever incremental feature feels tacked on since the merge operation merges all your incremental jobs into the most recent backup and doesn't have the option set a limit on how long to keep your point in time restores.
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
It can do a lot of things on paper and sounds terrific, but in practice it doesn't do any of them well. It can easily be sold to non-technical minds and C-levels, but of all the backup solutions I've used in the last 15 years of my career, Backup Exec is easily the least fault tolerant. Unless this software is a sunk cost and you're on a shoestring budget, I recommend almost anything else. Jobs fail often with obscure error codes and the KB articles in the Veritas support portal are a mess. Within 30 days of a fresh deployment I've logged more tickets with their support than I did in 3 years with Veeam.
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
In the few instances of having to contact support, our overall outcome was always good. They would have received a better score if the wait time was less, but I attribute this to the timing of support calls - it was during the previous owner's time. We have not had to open a support ticket since Veritas Backup Exec took the product back over.
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
If your company is looking at changing solutions or currently does not have any, Veritas Backup Exec is the way to go. Do yourself a favor and try the 60 day trial, you won't be disappointed! Very simple to use and has a great GUI, much better than what the competition has to offer.
We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
Backups by their very nature are difficult to quantify when it comes to ROI. Any monies spent should be seen more as insurance . If you never have to claim on it then that is the best outcome. Backup Exec gives you comfort that you can meet any downtime recovery targets set by your business and this is how to benchmark your solution.
Conduct regular DR tests and your this will be your ROI.
Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
