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Arctic Wolf Managed Detection and Response vs. LevelBlue Managed Security Services vs. OpenText Core Security Awareness Training

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Arctic Wolf Managed Detection and Response

    Score9.1 out of 10
    N/AArctic Wolf Networks in Sunnyvale provides scalable managed cybersecurity protection for IT-constrained companies, to keep their critical data, networks, web-based applications, and devices safe. Working as an extension of an internal team, Arctic Wolf security experts deliver 24x7 cloud-based monitoring, risk management, threat detection, and response services that protect companies from ever-evolving methods of cyber attack.N/A

    LevelBlue Managed Security Services

    Score10 out of 10
    N/ALevelBlue Managed Security Services, including the former Trustwave Managed Detection and Response (MDR) is a rapid threat detection and response service where experts identify, investigate, and eliminate cyber threats.N/A

    OpenText Core Security Awareness Training

    Score8 out of 10
    N/AWebroot Security Awareness Training provides cybersecurity education to enterprise employees and provides security best practice so employees can avoid phishing attempts, and social engineering cybersecurity attacks.N/A
    Pricing
    Arctic Wolf Managed Detection and ResponseLevelBlue Managed Security ServicesOpenText Core Security Awareness Training
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Arctic Wolf Managed Detection and ResponseLevelBlue Managed Security ServicesOpenText Core Security Awareness Training
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    User Ratings
    Arctic Wolf Managed Detection and ResponseLevelBlue Managed Security ServicesOpenText Core Security Awareness Training
    Likelihood to Recommend
    7.0
    (3 ratings)
    9.1
    (5 ratings)
    10.0
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Arctic Wolf Managed Detection and ResponseLevelBlue Managed Security ServicesOpenText Core Security Awareness Training
    Likelihood to Recommend
    Arctic Wolf Networks
    [Artic Wolf SOC-as-a-Service is] great if you don't have a large team nor the time to look at all the systems in your network. They monitor 24x7x365 taking that burden away from a reduced IT team.
    Incentivized
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    LevelBlue
    The company has become a true believer in Trustwave services because they ensured the solution we implemented addressed our specific requirements. Adopting this platform provided significant improvement in visibility with a user-friendly dashboard and now the company can take greater control internally when investigating an alert and analyzing data over time
    Incentivized
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    OpenText
    We have found that it works well across many industries and platforms. I recommend that time be allocated for in-person training on an annual or semi-annual basis with staff to reinforce the lessons given online. Randomized followup tests scheduled monthly or quarterly are important to keep staff apprised of latest threat models and be looking for those who may need more intense personal training.
    Incentivized
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    Pros
    Arctic Wolf Networks
    • Monitoring 365 logins
    • Monitoring Windows processes
    • Active Directory monitoring
    Incentivized
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    LevelBlue
    • Manages and monitors traffic to provide security
    • Reports in timely manner on all incidents
    • Web portal access to review reports and suggestions
    Incentivized
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    OpenText
    • There is great personalization with email format.
    • Great reporting to view participant progress.
    Incentivized
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    Cons
    Arctic Wolf Networks
    • Too many independent dashboards to look at (they are working on consolidating)
    Incentivized
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    LevelBlue
    • There is no option to include rules type functions, which would be very useful to save configuration time.
    • The support is not as helpful as I would like, nor its documentation.
    • A friendly graphical interface would be very well accepted.
    Incentivized
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    OpenText
    • More industry-specific training modules, particularly those covered by federal and state data regulations.
    • Compact, graphic client/site reporting overview page (classic "Green-Yellow-Red" style) showing major areas for improvement, etc.
    Incentivized
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    Usability
    Arctic Wolf Networks
    Their portal is easy to use and they raise important incidents to us via email or phone. They have been good with us customizing the way we want to get important information. Sometimes there is a delay between when we have resolved and issue and it is updated on the portal.
    Incentivized
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    LevelBlue
    No answers on this topic
    OpenText
    No answers on this topic
    Support Rating
    Arctic Wolf Networks
    No answers on this topic
    LevelBlue
    No answers on this topic
    OpenText
    Webroot has always been very responsive and helpful with any questions. I can't recall ever having a negative support experience. We've never had to wait long to talk for a reason. Every person we have spoken to has been extremely knowledgeable and gotten us quick solutions and guidance.
    Incentivized
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    Alternatives Considered
    Arctic Wolf Networks
    The biggest issue with Crowdstrike was their sales staff - they were not very responsive. AWN does frequent check-ins with us, which helps communication. We have not had any issues with the service creating downtime. Whereas Crowdstrike had an issue in July 2024 that created many problems. This combined with the sales issues made it easy for us to go back to AWN.
    Incentivized
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    LevelBlue
    We have not really looked at other products.
    Incentivized
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    OpenText
    We found that the Webroot Security Awareness Training product is easier to set up and deploy, and rolling out campaigns to our client base is a matter of minutes across all of our enrolled clients. Creating customized tests and campaigns is easy, and the whole product is integrated into the Webroot SecureAnywhere Global Sight Manager portal which allows us to manage and report on Endpoint Security, DNS Protection, and the SAT in one place.
    Incentivized
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    Return on Investment
    Arctic Wolf Networks
    • Stopped unauthorized 365 access on user account
    • Pointed out malicious file activity on end point
    • Alert sent when a domain admin account was enabled
    Incentivized
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    LevelBlue
    • Protects valuable data and defends against increasingly sophisticated threat actors
    • We have achieved increase in customer trust and distinguished the company from our main rival
    • Freed the company's roughly 10 employees to focus on expanding the business internationally
    Incentivized
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    OpenText
    • Our objective is to protect our clients, and it most definitely helps with that.
    • The platform allows you to measure who does what within the system. We've seen decreases in interaction with the test emails.
    Incentivized
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