Webroot Security Awareness Training - Deceptively Simple, Wickedly Effective
May 14, 2019

Webroot Security Awareness Training - Deceptively Simple, Wickedly Effective

David Yates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webroot Security Awareness Training

We have implemented Webroot Security Awareness Training (SAT) across the entire firm, and also implement it for our clients. It has been an excellent product to determine the vulnerability of our/client staff members to phishing and other malware intrusion attempts, and has excellent training guides which has reduced recurrence by over 70%.
  • Test staff members with simulated phishing and malware emails/landing pages. Product has a very realistic payload.
  • Records detailed test results (delivered, read, click-thru's, etc) providing solid metrics to evaluate staff knowledge and track improvement over time.
  • Solid training videos that can be incorporated into landing pages explaining what the end user did incorrectly, and how to guard against such attempts in the future.
  • Other training collateral (posters, infographics, etc) that can be used by the client as teaching aids.
  • More industry-specific training modules, particularly those covered by federal and state data regulations.
  • Compact, graphic client/site reporting overview page (classic "Green-Yellow-Red" style) showing major areas for improvement, etc.
  • As our clients IT dept, we have seen a precipitous drop (over 70%) in the number of "is this email bad?" service tickets, as their staff is better trained and equipped to self-evaluate these types of intrusions.
  • Likewise, the number if incidents related to malware/phishing has dropped by almost 90% when this was rolled out in addition to Webroot DNS filtering services.
We found that the Webroot Security Awareness Training product is easier to set up and deploy, and rolling out campaigns to our client base is a matter of minutes across all of our enrolled clients. Creating customized tests and campaigns is easy, and the whole product is integrated into the Webroot SecureAnywhere Global Sight Manager portal which allows us to manage and report on Endpoint Security, DNS Protection, and the SAT in one place.
We have found that it works well across many industries and platforms. I recommend that time be allocated for in-person training on an annual or semi-annual basis with staff to reinforce the lessons given online. Randomized followup tests scheduled monthly or quarterly are important to keep staff apprised of latest threat models and be looking for those who may need more intense personal training.