Armor vs. Barracuda Cloud-to-Cloud Backup

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

For its price the product is very cost effective. For our university it's important to be able to backup students as well as employees and other products tend to have at least limited cost to students. As there are so many students in our university the cost involved with other products would make them too costly. As the amount of data that is involved with M365 is so vast, it's also nice not to have extra cost involved for space used. The product is cloud based, so for some organizations that might be a problem.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Creates a cloud backup of all aspects of Office 365
• Retains the backups for as long as we need them
• Allows us to easily locate files, folders, email accounts, or email messages to restore them

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• The final output when downloading is a bit bulky and hard to find things based on subject headers.
• Wish there was a range to export out.
• The UI is not as snappy as I would have expected.

Incentivized

we are pleased about the product. And why change a working software?

Incentivized

The product is very simple to use . That is a good thing and a bad thing as there could be some more advanced view or filtering options if you for example have to restore entire organization units data. There could also me more information from the whole organizations backup status

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

in a few clicks the backup was running. The first restore was exiting since we didn't know what to expect.

Incentivized

Barracuda Cloud-to-Cloud Backup integrates well with our Barracuda Backups, email protection, and impersonation protection products with a simple portal to interface with all products.

Incentivized

They are very responsive and technical savvy.

Incentivized

• Helps me worry a little less that in the worst case scenario, mailboxes & teams are easily restorable to continue with online learning at the very least.
• Whilst we weren't spending any money on backing up our Microsoft 365 data, I would say that it's worth every penny. Especially in a disaster recovery scenario.
• It also proves useful in instances where a user accidentally loses or deletes an important email or file in their mailbox/team. It can easily restore what has been lost.

Incentivized