What users are saying about
27 Ratings
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Top Rated
254 Ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

GitLab

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Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • GitLab is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.7

Armor

77%
13 Ratings
9.0

GitLab

90%
88 Ratings

Likelihood to Renew

Armor

N/A
0 Ratings
9.3

GitLab

93%
3 Ratings

Usability

Armor

N/A
0 Ratings
9.0

GitLab

90%
4 Ratings

Support Rating

7.8

Armor

78%
26 Ratings
9.0

GitLab

90%
20 Ratings

Likelihood to Recommend

Armor

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
Anonymous | TrustRadius Reviewer

GitLab

Gitlab is well suited for having a DevOps environment with version control and running CICD pipelines. It is well suited for large teams who are working on the development projects where there are a lots of experiments done. It helps easy merging codes with conflicts with multiple teammates in an organization.
Sourav Mukherjee | TrustRadius Reviewer

Pros

Armor

  • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
  • Speed - We can scale resources easy and the infrastructure is fast and efficient.
  • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
LJ Wilson | TrustRadius Reviewer

GitLab

  • Safeguards implemented are customizable and allow our organization to set our level of verification before merging.
  • One of the smoothest and most well-organized version control software products on the market.
  • Super widespread use so our use of GitLab is understandable and usable by the customer with little "translation" as to what we are doing and what they are doing.
Brock Haft | TrustRadius Reviewer

Cons

Armor

  • Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
  • The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
  • The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
Anonymous | TrustRadius Reviewer

GitLab

  • GitLab could improve some of the confusion around how permissions work (sometimes unclear why one user can do an action, but not another)
  • GitLab should provide a way to rerun a merge pipeline, without rerunning the original Merge Request pipeline
  • When jobs fail, it would be awesome if every user could see the information on the runner and the versions of the software it is running on (to better debug the issue)
Anonymous | TrustRadius Reviewer

Pricing Details

Armor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Armor Editions & Modules

Additional Pricing Details

GitLab

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per user per month

GitLab Editions & Modules

On-premise Edition
Free$01
Premium$191
Ultimate$991
  1. per user per month
SaaS Edition
Free$01
SaaS Premium$191
SaaS Ultimate$991
  1. per user per month
Additional Pricing Details
We provide free Gold and Ultimate licenses to qualifying open source projects and educational institutions, find out more by visiting our pricing page.

Likelihood to Renew

Armor

No score
No answers yet
No answers on this topic

GitLab

GitLab 9.3
Based on 3 answers
Gitlab is the best in its segment. They have a free version, they have open-source software, they provide a good service with their SaaS product, they are a fully-remote company since the beginning (which means they are fully distributed and have forward-thinking IMO). I would certainly recommend them to everyone.
Willian Molinari | TrustRadius Reviewer

Usability

Armor

No score
No answers yet
No answers on this topic

GitLab

GitLab 9.0
Based on 4 answers
The web console management is superior and I would have given Gitlab a 10, but sometimes it is hard to find documentation about a configuration setting in the gitlab.rb configuration file. As we move everything to code that means moving our CVS tools to code as well - and Gitlab to code. The usability of Gitlab from the end user's perspective is superior and the usability from the operations team is very good and getting better but there could be a little improvement in the gitlab.rb config file layout and documentation.
Kevin Ritchey | TrustRadius Reviewer

Support Rating

Armor

Armor 7.8
Based on 26 answers
Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Anonymous | TrustRadius Reviewer

GitLab

GitLab 9.0
Based on 20 answers
At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft
Anonymous | TrustRadius Reviewer

Alternatives Considered

Armor

No answers on this topic

GitLab

The first thing is other products except GitLab is there is very costly and does not have any customise thing. Gitlab is an open-source license product that makes its use easier and more cost-effective that's why we have chosen Gitlab among other products with the same features. The other products like GitLab and Bitbucket have limited numbers of repositories provided as private in the free plan for more Repos we need to purchase their plan which is expensive.
Mahesh Kumar | TrustRadius Reviewer

Return on Investment

Armor

No answers on this topic

GitLab

  • We are moving towards Gitlab only as our SCM & CI tool. So it would be an alternative to Jenkins. Saving our licensing cost there.
  • We have also stopped using Confluence & using Gitlab for our documentation purposes. Reducing cost there as well.
Swati Rastogi | TrustRadius Reviewer

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