Armor vs. Netskope CASB

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

Well suited for an organization that is either architecting their environment for majority SaaS usage, or presently is a cloud-first organization and wants greater insight into their existing cloud placements. It does provide good first-level DLP and will need to be supplemented with a purpose drive DLP control.

Incentivized

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Monitoring all traffic
• Protecting your end user traffic

Incentivized

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• Infrastructure resilience.
• Growth and scale issues.

Incentivized

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

There have been some struggles with their infrastructure keeping pace with demand and load. Support can only do so much and has to defer to known problems being escalated.

Incentivized

We felt that Netskope provided a more holistic view in the CASB space from a user and usage perspective. In addition, the cost structure for Menlo was a bit higher and was a bit more complicated in the installation and maintenance perspectives

Incentivized

• We end up troubleshooting many not existing issues thanks to Netskope.

Incentivized