Artisan Infrastructure vs. IBM Cloud Bare Metal Servers vs. Navisite Managed Infrastructure Services (NaviCloud)

Well suited - 1) To Install required Products/Software in a middleware technology 2) Customize the file system and size of the storage 3) Install required monitoring tools like Tivoli, Splunk, etc. Less appropriate - 1) Maybe for SAAS products that do not require all of the installations.

Incentivized

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.

Incentivized

• Performance - the servers perform really well, even under stress. We have some long build processes running concurrently, and the server [can] serve other applications without any problems.
• Secure - for the most part, the servers are very secure and IBM provides many tools to help [make] sure the servers stay that way.
• Highly Available - while we have experienced various downtimes and outages with other IBM Cloud offerings, so far, we have not experienced any with [IBM Cloud] Bare Metal Servers.

Incentivized

• 24/7 monitoring
• Immediate notification in the event of failures
• Dedicated Senior DBA
• Dedicate Account rep

Incentivized

• [In my experience, the] Customer Service Agreement (CSA) has many gaps in terms of responsibility with Bare Metal Servers.
• [I believe] IBM should be deploying servers and firmware updating all components before providing them to customers to prevent component failure.
• [I feel] IBM needs lots of improvement with their legacy VPN to access IMPI management tools. The level of security of it is unparalleled when it works. Having access to KVM / IPMI is critical for any business, and when their VPN service is not working.
• [From my experiences,] IBM deployed faulty hardware, or failed to update firmware per Lenovo notices, only to pass off blame.
• [In my opinion,] IBM's General Counsel and Paralegal held our data/company hostage when components failed, [in my experience] to IBM "gross negligence" (in their words), only to release it if we were to limit damages to $1,000.

• San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
• Avoiding too many management changes will help create good connection with individuals for sustained harmony

Incentivized

Due to cloud computing taking over the market, I have moved to cloud computing. It is so much easier upgrading or downsizing a virtual server on the cloud vs bare metal. I find it way more convenient on cloud computing. The provisioning takes way too long for bare metal servers.

Incentivized

Price and facility equipment, location of the hosting facility factor into the decision to renew

Incentivized

Great responsiveness and detailed know-how from the team. Self Explanatory and good resources on the Web to resolve issues. Good communication on issues via email. Good response times on issues which arise and where we have received support from the IBM support team. We believe that IBM is a great Partner to base our IT applications and we believe that a critical infrastructure like a cloud backend will be well served if we continue to base it on IBM.

Incentivized

The implementation of this software took place as we planned. The performance time taken for full functionality was very reliable with positive results. The customer support team was the best team I have ever met in my career experience. They are always with timely responses when reached to offer any help.

Incentivized

The Best part of this IBM Cloud Bare Metal Servers is performance and a very highly usable part is Security stuff. everyone needs to secure their data and work with a smoothly running app. for this reason I select this server rather than another one. I will use it in feature [definitely].

Incentivized

Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore

Incentivized

• Future readiness--we have the ability to quickly respond and build custom demos for customers in a short timeframe.
• Savings on hardware--we have the ability to spin up large workloads to demonstrate to customers the performance of our tools and IBM Cloud.

Incentivized

• Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
• Data team not on call 24/7
• Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Incentivized