AspDotNetStorefront vs Kibo eCommerce

Likelihood to Recommend

If you need a tool to manage a website, this is a good place to start. If you aren't ready for something of this caliber it might not be meant for your business. It's a stepping stone and you need to be ready to learn and it may require a bit more attention.

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Donovan Farmer

Kitchen Manager

Nekter Juice BarFood & Beverages, 501-1000 employees

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Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Feature Rating Comparison

AspDotNetStorefront

Kibo eCommerce

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

AspDotNetStorefront

Kibo eCommerce

Abandoned cart recovery

Checkout user experience

AspDotNetStorefront

Kibo eCommerce

eCommerce security

AspDotNetStorefront

Kibo eCommerce

Promotions & discounts

Personalized recommendations

SEO

AspDotNetStorefront

Kibo eCommerce

Order processing

Inventory management

Shipping

Custom functionality

Multi-site management

Pros

Tons of reporting tools
Easy to navigate
Multiple user profiles

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Donovan Farmer

Kitchen Manager

Nekter Juice BarFood & Beverages, 501-1000 employees

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Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
Native responsive design in the latest version is great.
Dynamic product categories is a big win.

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Verified User

Director in Marketing

Retail Company, 51-200 employees

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Cons

Not everyone can navigate easily without training
Some reports can be fairly large and take lots of time to download

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Donovan Farmer

Kitchen Manager

Nekter Juice BarFood & Beverages, 501-1000 employees

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Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
Mozu management doesn't care about clients.
Mozu is not SEO friendly. It does not follow SEO best practices.
The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
Data migration for products is exceeding difficult. Order data can not be migrated at all.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Kibo eCommerce 1.0

Based on 1 answer

One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Kibo eCommerce 1.0

Based on 1 answer

At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Alternatives Considered

More customization and ability to work with web designers make it an easy tool to manage projects and promote growth of your store front. It may not be as user friendly as others but it has more flexibility by far.

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Donovan Farmer

Kitchen Manager

Nekter Juice BarFood & Beverages, 501-1000 employees

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Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Return on Investment

Easy to use customer service tools
Invaluable reporting abilities
Tier users makes it easy to manage employees

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Donovan Farmer

Kitchen Manager

Nekter Juice BarFood & Beverages, 501-1000 employees

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Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).

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Verified User

Director in Marketing

Retail Company, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

AspDotNetStorefront

Kibo eCommerce

AspDotNetStorefront

Kibo eCommerce

AspDotNetStorefront

Kibo eCommerce

Likelihood to Recommend