What users are saying about
5 Ratings
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Score 2.6 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

AspDotNetStorefront

If you need a tool to manage a website, this is a good place to start. If you aren't ready for something of this caliber it might not be meant for your business. It's a stepping stone and you need to be ready to learn and it may require a bit more attention.
Donovan Farmer | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

AspDotNetStorefront
8.7
Kibo eCommerce
8.4
Product catalog & listings
AspDotNetStorefront
8.0
Kibo eCommerce
8.0
Product management
AspDotNetStorefront
8.0
Kibo eCommerce
7.0
Bulk product upload
AspDotNetStorefront
10.0
Kibo eCommerce
9.0
Branding
AspDotNetStorefront
7.0
Kibo eCommerce
9.0
Mobile storefront
AspDotNetStorefront
8.0
Kibo eCommerce
9.0
Product variations
AspDotNetStorefront
8.0
Kibo eCommerce
8.0
Website integration
AspDotNetStorefront
10.0
Kibo eCommerce
9.0
Visual customization
AspDotNetStorefront
9.0
Kibo eCommerce
9.0
CMS
AspDotNetStorefront
10.0
Kibo eCommerce
8.0

Online Shopping Cart

AspDotNetStorefront
8.0
Kibo eCommerce
9.0
Abandoned cart recovery
AspDotNetStorefront
7.0
Kibo eCommerce
Checkout user experience
AspDotNetStorefront
9.0
Kibo eCommerce
9.0

Online Payment System

AspDotNetStorefront
10.0
Kibo eCommerce
9.0
eCommerce security
AspDotNetStorefront
10.0
Kibo eCommerce
9.0

eCommerce Marketing

AspDotNetStorefront
9.0
Kibo eCommerce
7.0
Promotions & discounts
AspDotNetStorefront
10.0
Kibo eCommerce
7.0
Personalized recommendations
AspDotNetStorefront
9.0
Kibo eCommerce
SEO
AspDotNetStorefront
8.0
Kibo eCommerce
7.0

eCommerce Business Management

AspDotNetStorefront
10.0
Kibo eCommerce
8.0
Order processing
AspDotNetStorefront
10.0
Kibo eCommerce
9.0
Inventory management
AspDotNetStorefront
10.0
Kibo eCommerce
9.0
Shipping
AspDotNetStorefront
10.0
Kibo eCommerce
9.0
Custom functionality
AspDotNetStorefront
10.0
Kibo eCommerce
3.0
Multi-site management
AspDotNetStorefront
Kibo eCommerce
10.0

Pros

AspDotNetStorefront

  • Tons of reporting tools
  • Easy to navigate
  • Multiple user profiles
Donovan Farmer | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

AspDotNetStorefront

  • Not everyone can navigate easily without training
  • Some reports can be fairly large and take lots of time to download
Donovan Farmer | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Support Rating

AspDotNetStorefront

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

AspDotNetStorefront

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

AspDotNetStorefront

More customization and ability to work with web designers make it an easy tool to manage projects and promote growth of your store front. It may not be as user friendly as others but it has more flexibility by far.
Donovan Farmer | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

AspDotNetStorefront

  • Easy to use customer service tools
  • Invaluable reporting abilities
  • Tier users makes it easy to manage employees
Donovan Farmer | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AspDotNetStorefront

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AspDotNetStorefront
10.0
Kibo eCommerce
8.0

Support Rating

AspDotNetStorefront
Kibo eCommerce
1.0

Implementation Rating

AspDotNetStorefront
Kibo eCommerce
1.0

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