8 Ratings
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Score 6.7 out of 100
187 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    IT Asset Management

    5.9

    ManageEngine AssetExplorer

    59%

    BMC Helix ITSM (Remedy)

    Feature Set Not Supported
    N/A
    ManageEngine AssetExplorer ranks higher in 5/5 features

    Software and hardware inventory tracking

    6.1
    61%
    4 Ratings
    N/A
    0 Ratings

    License management

    7.1
    71%
    4 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    5.2
    52%
    4 Ratings
    N/A
    0 Ratings

    Contract management

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Asset relationship management

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    8.1

    BMC Helix ITSM (Remedy)

    81%
    BMC Helix ITSM (Remedy) ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.7
    87%
    45 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    32 Ratings

    Service restoration

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.2
    82%
    44 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.9
    79%
    35 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.6
    86%
    44 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.7
    77%
    44 Ratings

    ITSM asset management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    8.8

    BMC Helix ITSM (Remedy)

    88%
    BMC Helix ITSM (Remedy) ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    9.3
    93%
    39 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.8
    88%
    39 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.1
    81%
    32 Ratings

    Change management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    8.3

    BMC Helix ITSM (Remedy)

    83%
    BMC Helix ITSM (Remedy) ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.4
    84%
    43 Ratings

    Change calendar

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    Service-level management

    N/A
    0 Ratings
    8.3
    83%
    42 Ratings

    Attribute Ratings

    • BMC Helix ITSM (Remedy) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.1

    ManageEngine AssetExplorer

    61%
    4 Ratings
    7.8

    BMC Helix ITSM (Remedy)

    78%
    51 Ratings

    Likelihood to Renew

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    9.0

    BMC Helix ITSM (Remedy)

    90%
    6 Ratings

    Usability

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    6.5

    BMC Helix ITSM (Remedy)

    65%
    3 Ratings

    Support Rating

    6.0

    ManageEngine AssetExplorer

    60%
    2 Ratings
    8.1

    BMC Helix ITSM (Remedy)

    81%
    18 Ratings

    Implementation Rating

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    6.6

    BMC Helix ITSM (Remedy)

    66%
    4 Ratings

    Product Scalability

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    8.0

    BMC Helix ITSM (Remedy)

    80%
    1 Rating

    Likelihood to Recommend

    ManageEngine AssetExplorer

    The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending.It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
    Anonymous | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system.I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
    Anonymous | TrustRadius Reviewer

    Pros

    ManageEngine AssetExplorer

    • The asset discovery across the network is great.
    • The periodic scanning and updating of asset status is super valuable.
    • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
    Steve P | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
    • Detailed Customization capability to fit the exact needs of the organization.
    • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
    • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
    Timothy Sawah | TrustRadius Reviewer

    Cons

    ManageEngine AssetExplorer

    • You can fill the database and link it.
    • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
    • All is handled via the web, I would prefer a GUI standalone client.
    Jorge Flores | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
    • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
    • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
    • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ManageEngine AssetExplorer

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    BMC Helix ITSM (Remedy)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 9.0
    Based on 6 answers
    We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
    Shayne Froelich | TrustRadius Reviewer

    Usability

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 6.5
    Based on 3 answers
    At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
    Lee Cullom | TrustRadius Reviewer

    Support Rating

    ManageEngine AssetExplorer

    ManageEngine AssetExplorer 6.0
    Based on 2 answers
    It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
    Anonymous | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 8.1
    Based on 18 answers
    The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 6.6
    Based on 4 answers
    Satisfied because I didn't have to do it!
    Travis Sirmon | TrustRadius Reviewer

    Alternatives Considered

    ManageEngine AssetExplorer

    Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
    Christopher Treece, CISSP | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
    Anonymous | TrustRadius Reviewer

    Scalability

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 8.0
    Based on 1 answer
    Again, always room for improvement, but a very stable product none-the-less.
    Travis Sirmon | TrustRadius Reviewer

    Return on Investment

    ManageEngine AssetExplorer

    • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
    • Allows us identify older assets and proactively replace them. Reduces downtime.
    • No negative impacts I can think of.
    Steve P | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
    • I really enjoy Smart IT as the tool of choice for our incident management team.
    • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
    Mallesh Kanakam | TrustRadius Reviewer

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