What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
Top Rated
89 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    IT Asset Management

    5.9

    ManageEngine AssetExplorer

    59%

    Freshservice

    Feature Set Not Supported
    N/A
    ManageEngine AssetExplorer ranks higher in 5/5 features

    Software and hardware inventory tracking

    6.1
    61%
    4 Ratings
    N/A
    0 Ratings

    License management

    7.1
    71%
    4 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    5.2
    52%
    4 Ratings
    N/A
    0 Ratings

    Contract management

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Asset relationship management

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    7.7

    Freshservice

    77%
    Freshservice ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.8
    88%
    51 Ratings

    Expert directory

    N/A
    0 Ratings
    6.3
    63%
    41 Ratings

    Service restoration

    N/A
    0 Ratings
    6.7
    67%
    34 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.1
    81%
    49 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.3
    83%
    42 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.9
    79%
    45 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.8
    78%
    44 Ratings

    ITSM asset management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    7.9

    Freshservice

    79%
    Freshservice ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.4
    84%
    40 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.8
    78%
    43 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.5
    75%
    32 Ratings

    Change management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    8.1

    Freshservice

    81%
    Freshservice ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.1
    81%
    40 Ratings

    Change calendar

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    Service-level management

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Attribute Ratings

    • Freshservice is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.1

    ManageEngine AssetExplorer

    61%
    4 Ratings
    8.7

    Freshservice

    87%
    52 Ratings

    Likelihood to Renew

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    9.1

    Freshservice

    91%
    1 Rating

    Usability

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    8.9

    Freshservice

    89%
    5 Ratings

    Support Rating

    6.0

    ManageEngine AssetExplorer

    60%
    2 Ratings
    8.1

    Freshservice

    81%
    19 Ratings

    Implementation Rating

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    8.2

    Freshservice

    82%
    1 Rating

    Likelihood to Recommend

    ManageEngine AssetExplorer

    The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending.It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
    Anonymous | TrustRadius Reviewer

    Freshservice

    Tracking user issues and having a log of issues to reference for resolving issues quickly. It is easy to communicate with users through the system with users. Escalating issues to a higher level of expertise can easily be accomplished within Freshservice. The application fits all different size companies, small or large size businesses. Another feature that makes Freshservice stand out is it is a web-based application, so no software installation is needed, but it can be a security concern as well.
    Michael O'Riley | TrustRadius Reviewer

    Pros

    ManageEngine AssetExplorer

    • The asset discovery across the network is great.
    • The periodic scanning and updating of asset status is super valuable.
    • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
    Steve P | TrustRadius Reviewer

    Freshservice

    • Customized customer portal and ticketing system - We have specific information we want our customers and team to access. Freshservice allows us to have all that exactly as we want.
    • Freshchat integration - Having the chat portal integrated on our customer portal has improved our ability to communicate and quickly resolve issues. We have the chat widget on our main customer portal through Freshservice and our Moodle LMS.
    • Asset tracking and integration - we have the ability to track our assets from anywhere now. It makes field service calls so much easier since we don't have to rely on a spreadsheet on our server. We can also connect service tickets to assets so our repairs and changes are more accurate.
    • Mobile App - having the mobile app boosts our ability in the field. We can tag assets from the app to make changes and updates. We can provide the same service on the road as we can in our offices.
    John Cilla | TrustRadius Reviewer

    Cons

    ManageEngine AssetExplorer

    • You can fill the database and link it.
    • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
    • All is handled via the web, I would prefer a GUI standalone client.
    Jorge Flores | TrustRadius Reviewer

    Freshservice

    • Coding of tickets to meta data could be made quicker by easier display of tickets
    • The ability to edit the grid of tickets is great but if more columns could be edited it would be perfect
    • If there would be a way to auto alert your manager when someone else is coding tickets for the more stubborn techs so we can force the users to put in their own tickets it would be great.
    Sean Muller | TrustRadius Reviewer

    Pricing Details

    ManageEngine AssetExplorer

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ManageEngine AssetExplorer Editions & Modules

    Additional Pricing Details

    Freshservice

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $19 Per Month Per User

    Freshservice Editions & Modules

    Edition
    Starter$19.001
    Growth$49.001
    Pro$89.001
    Enterprise$109
    1. Per Month Per User
    2. none
    Additional Pricing Details

    Likelihood to Renew

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Freshservice

    Freshservice 9.1
    Based on 1 answer
    It's overall value in our organization is extremely high and it has become an essential part of our business.
    Anonymous | TrustRadius Reviewer

    Usability

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Freshservice

    Freshservice 8.9
    Based on 5 answers
    On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ManageEngine AssetExplorer

    ManageEngine AssetExplorer 6.0
    Based on 2 answers
    It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
    Anonymous | TrustRadius Reviewer

    Freshservice

    Freshservice 8.1
    Based on 19 answers
    Hard to say since we have our internal support for FreshService. If it is based on our internal expert then the service has been nothing but informative, helpful, and responsive. They manage to implement our request and system updates along with the functionality of the FreshService tool. They are constantly adding features and improving workflow.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Freshservice

    Freshservice 8.2
    Based on 1 answer
    Use case and requirements have to be very specific. Each business is different so it's very important to be as clear as possible with your initial requirements when communicating with the on-boarding/implementation team.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ManageEngine AssetExplorer

    Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
    Christopher Treece, CISSP | TrustRadius Reviewer

    Freshservice

    We picked Freshservice over the others for many reasons. The first would be the ease of implementation. Another is due to the nice interface the system has. We also like the way we can push out a small piece of software to pull in the asset information for asset management. Just all around better product.
    Mark Kosier | TrustRadius Reviewer

    Return on Investment

    ManageEngine AssetExplorer

    • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
    • Allows us identify older assets and proactively replace them. Reduces downtime.
    • No negative impacts I can think of.
    Steve P | TrustRadius Reviewer

    Freshservice

    • The service catalog has simplified and reduced inquiries about purchasing equipment, requesting forms, and identifying software that is available to campus. We estimate a 25% reduction in such inquiries
    • Canned responses and the ability to insert solutions allows our staff to spend more time supporting our users, rather than looking up answers and typing responses.
    • Using the CMDB to document infrastructure, business processes, and training material has allowed IT staff to get-up-to-speed and identify answers to questions more quickly. Additionally, the documentation is advantageous for other departments across campus so that we can show impact of business process changes.
    Rick Murphy | TrustRadius Reviewer

    Screenshots

    Add comparison