ManageEngine AssetExplorer vs. Motadata ServiceOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 9.0 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
Motadata ServiceOps
Score 9.1 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
Pricing
ManageEngine AssetExplorerMotadata ServiceOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ManageEngine AssetExplorerMotadata ServiceOps
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
ManageEngine AssetExplorerMotadata ServiceOps
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
25% below category average
Motadata ServiceOps
-
Ratings
Software and hardware inventory tracking6.14 Ratings00 Ratings
License management7.14 Ratings00 Ratings
Asset lifecycle monitoring5.24 Ratings00 Ratings
Contract management7.03 Ratings00 Ratings
Asset relationship management4.13 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
Motadata ServiceOps
8.9
1 Ratings
8% above category average
Organize and prioritize service tickets00 Ratings9.11 Ratings
Service restoration00 Ratings9.11 Ratings
Self-service tools00 Ratings9.11 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings9.11 Ratings
ITSM reports and dashboards00 Ratings9.11 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
Motadata ServiceOps
9.1
1 Ratings
10% above category average
Configuration mangement00 Ratings9.11 Ratings
Asset management dashboard00 Ratings9.11 Ratings
Policy and contract enforcement00 Ratings9.11 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
Motadata ServiceOps
8.6
1 Ratings
2% above category average
Change requests repository00 Ratings9.11 Ratings
Service-level management00 Ratings8.21 Ratings
Best Alternatives
ManageEngine AssetExplorerMotadata ServiceOps
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine AssetExplorerMotadata ServiceOps
Likelihood to Recommend
6.1
(4 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
6.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
ManageEngine AssetExplorerMotadata ServiceOps
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
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Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
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Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
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Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
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Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
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Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
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Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
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Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
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Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
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ScreenShots

Motadata ServiceOps Screenshots

Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.