AT&T Office@Hand vs. Cisco Meeting Server

Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

Cisco meeting Server can be used to host meeting for a small group 2 people and also can host meeting for hundreds of people. Even if the scalability increases no compromise in the call and consistent performance can be observed. The video quality is clear and there is no noticeable latency between audio and video. The recording feature is well placed and it helps a lot in rectifying and processing the important points that might have been left out during the meeting.

Incentivized

• Receiving phone calls
• Making phone calls

• Integrates well with other devices
• More than 1 person can be on video call with minimal lag
• Quiet cost effective for a company with many employees

Incentivized

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• Allowing more user interaction rather than just video and audio.
• Split screen option to share content and view faces from those on the meeting.

Incentivized

because we're satisfied of the product

Incentivized

very easy to use and quick to learn

Incentivized

I never used Support

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

Apart from Cisco Meeting Server, only Poly offers full fledged on-premise meeting server. Their solution is called Polycom RealPresence
Collaboration Server. But there solutions are mostly outdated. Even though they have recently changes to subscription via Poly Clarity but servers are still very old. Whereas Cisco Meeting Server was recently updated and integrates well with WebEx and Cisco's other products.

Incentivized

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• More meetings came in, but in more efficient way
• More features are available in our meetings
• More connections to the colleagues through Cisco Meeting Server

Incentivized