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AT&T Workforce Manager vs. Lumen UC&C

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Workforce Manager
Score 10.0 out of 10
N/A
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.N/A
Lumen UC&C
Score 7.0 out of 10
N/A
UC&C combines voice, video and collaboration tools into one platform that combines solutions from leading providers delivered on the Lumen connected global network. Services support Microsoft Teams, Webex, or Zoom.
$22
per month per user
Pricing
AT&T Workforce ManagerLumen UC&C
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Workforce ManagerLumen UC&C
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AT&T Workforce ManagerLumen UC&C
Best Alternatives
AT&T Workforce ManagerLumen UC&C
Small Businesses
MethodCRM
MethodCRM
Score 9.2 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.2 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
Oracle Service
Oracle Service
Score 8.2 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Workforce ManagerLumen UC&C
Likelihood to Recommend
10.0
(2 ratings)
7.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
AT&T Workforce ManagerLumen UC&C
Likelihood to Recommend
AT&T
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
Verified User
Anonymous
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Lumen Technologies
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Verified User
Anonymous
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Pros
AT&T
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
Verified User
Anonymous
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Lumen Technologies
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Verified User
Anonymous
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Cons
AT&T
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
Verified User
Anonymous
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Lumen Technologies
  • Cleaner invoices
  • Easier access to support
Verified User
Anonymous
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Support Rating
AT&T
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
Verified User
Anonymous
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Lumen Technologies
No answers on this topic
Alternatives Considered
AT&T
No answers on this topic
Lumen Technologies
We do not use any other products.
Verified User
Anonymous
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Return on Investment
AT&T
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
Verified User
Anonymous
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Lumen Technologies
  • Outstanding uptime
  • Good value
Verified User
Anonymous
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ScreenShots