What users are saying about
5 Ratings
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Score 7.6 out of 100
5 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

AT&T Workforce Manager

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
Tammy Gutierrez | TrustRadius Reviewer

Shiftboard

It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly.
Rachel Blankenship | TrustRadius Reviewer

Pros

AT&T Workforce Manager

  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
Anonymous | TrustRadius Reviewer

Shiftboard

  • Mobile accessibility
  • Cloud-based software
  • Compliant with all necessary information security standards
Anonymous | TrustRadius Reviewer

Cons

AT&T Workforce Manager

  • It would not integrate with our business forms.
  • No contact data base
  • No inventory tracking
Tammy Gutierrez | TrustRadius Reviewer

Shiftboard

  • The ability to print a month view of the schedule would be a great benefit.
  • The signup list is a great feature, but there are too many steps to make it easy to use.
  • The bulk add and delete process works well, but tends to be confusing for users.
Jared Hammond | TrustRadius Reviewer

Usability

AT&T Workforce Manager

AT&T Workforce Manager 5.0
Based on 1 answer
AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.
Tammy Gutierrez | TrustRadius Reviewer

Shiftboard

No score
No answers yet
No answers on this topic

Support Rating

AT&T Workforce Manager

AT&T Workforce Manager 9.6
Based on 3 answers
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
Anonymous | TrustRadius Reviewer

Shiftboard

Shiftboard 3.1
Based on 4 answers
I never sought out Shiftboard support.
Keysha Chapman | TrustRadius Reviewer

Alternatives Considered

AT&T Workforce Manager

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.
Tammy Gutierrez | TrustRadius Reviewer

Shiftboard

We have not used another product like Shiftboard at our company.
Rachel Blankenship | TrustRadius Reviewer

Return on Investment

AT&T Workforce Manager

  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
Anonymous | TrustRadius Reviewer

Shiftboard

  • Effective allocation to proper shows/projects for our network
  • Effectively catches any discrepancies between scheduled hours and actual hours for employees
  • Requires significant manpower to maintain scheduling accuracy
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AT&T Workforce Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AT&T Workforce Manager Editions & Modules

Additional Pricing Details

Shiftboard

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Shiftboard Editions & Modules

Edition
Lite$45 per month1
Standard$120 per month2
Plus$276 per month3
  1. up to 35 employees
  2. up to 70 employees
  3. up to 125 employees
Additional Pricing Details

Add comparison