AT&T Workforce Manager vs. Shiftboard

AT&T Workforce Manager

AT&T Workforce Manager

4 Reviews and Ratings

Shiftboard

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AT&T Workforce Manager	Score 10.0 out of 10	N/A	The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.	N/A
Shiftboard	Score 6.7 out of 10	Mid-Size Companies (51-1,000 employees)	Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types. The vendor says their user-friendly iPhone and Android apps help employees easily access their schedules anywhere. Additionally, the vendor says the are responsible for…	$45 up to 35 employees

Pricing

AT&T Workforce Manager

Shiftboard

Editions & Modules

No answers on this topic

Lite: $45 per month
up to 35 employees
Standard: $120 per month
up to 70 employees
Plus: $276 per month
up to 125 employees

Offerings

Pricing Offerings
AT&T Workforce Manager	Shiftboard
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

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More Pricing Information

Community Pulse
	AT&T Workforce Manager	Shiftboard
Top Pros	Pro Easy to communicate Pro Time management Pro Payroll process	Pro Cloud based software Pro Information security Pro Security standards
Top Cons	Minus Not integrate Minus Contact data Minus Data base	Minus View options Minus Confusing for users Minus Password reset

Best Alternatives
	AT&T Workforce Manager	Shiftboard
Small Businesses	Method:CRM Score 9.7 out of 10	7shifts Score 9.3 out of 10
Medium-sized Companies	Jotform Score 8.8 out of 10	PowerDMS by NEOGOV Score 8.3 out of 10
Enterprises	ServiceNow Customer Service Management Score 8.0 out of 10	Enterprise eTIME, by ADP Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AT&T Workforce Manager	Shiftboard
Likelihood to Recommend	10.0 (2 ratings)	6.3 (4 ratings)
Support Rating	10.0 (1 ratings)	2.1 (2 ratings)

User Testimonials
	AT&T Workforce Manager	Shiftboard
Likelihood to Recommend	AT&T Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability. Incentivized Verified User Anonymous Read full review	Shiftboard It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly. Incentivized Rachel Blankenship CX Trainer Read full review
Pros	AT&T Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields. Intelligent tracking provides a location any time a user is moving or performs any action. Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce. Incentivized Verified User Anonymous Read full review	Shiftboard Mobile accessibility Cloud-based software Compliant with all necessary information security standards Incentivized Verified User Anonymous Read full review
Cons	AT&T It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses. Incentivized Verified User Anonymous Read full review	Shiftboard The ability to print a month view of the schedule would be a great benefit. The signup list is a great feature, but there are too many steps to make it easy to use. The bulk add and delete process works well, but tends to be confusing for users. Incentivized Jared Hammond Technology Development Manager Read full review
Support Rating	AT&T The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service. Incentivized Verified User Anonymous Read full review	Shiftboard I never sought out Shiftboard support. Incentivized Keysha Chapman Fit Expert Read full review
Alternatives Considered	AT&T No answers on this topic	Shiftboard We have not used another product like Shiftboard at our company. Incentivized Rachel Blankenship CX Trainer Read full review
Return on Investment	AT&T With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets. Incentivized Verified User Anonymous Read full review	Shiftboard Effective allocation to proper shows/projects for our network Effectively catches any discrepancies between scheduled hours and actual hours for employees Requires significant manpower to maintain scheduling accuracy Incentivized Verified User Anonymous Read full review
ScreenShots		Shiftboard Screenshots