athenaIDX vs. Epic Cadence Enterprise Scheduling

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaIDX
Score 1.2 out of 10
N/A
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was formerly owned and supported by GE Healthcare acquired by Veritas Capital in 2018, spun off into a new entity (Virence Health), and then rebranded as a product of athenahealth (also a Veritas…N/A
Epic Cadence
Score 8.9 out of 10
N/A
Epic Cadence is the company's medical scheduling module.N/A
Pricing
athenaIDXEpic Cadence Enterprise Scheduling
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaIDXEpic Cadence
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
athenaIDXEpic Cadence Enterprise Scheduling
Considered Both Products
athenaIDX

No answer on this topic

Epic Cadence
Chose Epic Cadence Enterprise Scheduling
Centricity was limited in ability to scale and customize compared to Cadence for our environment. Also the regular updates for Cadence vs. Centricity is where Cadence really shines. Vendor support is also much better with Cadence over Centricity. We also like the robust …
Chose Epic Cadence Enterprise Scheduling

Our old legacy system was another vendor system interfaced to the current AD system. If was strictly a scheduling system, it did not pass information other than an account number to the ADT system for registration purposes so was very limited in what it could do beyond …

Chose Epic Cadence Enterprise Scheduling
Cadence is much better than some of the other either text based, or web based solutions out there. Cadence should be used as part of the complete Epic Enterprise package to enjoy the cost benefits of a fully integrated system that maintains the entire Patient Access flow within …
Top Pros
Top Cons
Best Alternatives
athenaIDXEpic Cadence Enterprise Scheduling
Small Businesses
Intergy EHR
Intergy EHR
Score 7.0 out of 10
AdvancedPM, by AdvancedMD
AdvancedPM, by AdvancedMD
Score 7.5 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
athenaIDXEpic Cadence Enterprise Scheduling
Likelihood to Recommend
1.2
(10 ratings)
8.0
(9 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
Online Training
1.0
(1 ratings)
9.7
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(2 ratings)
Configurability
1.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
athenaIDXEpic Cadence Enterprise Scheduling
Likelihood to Recommend
athenahealth
I couldn't recommend IDX to anyone. Most of the reviews on this site appear to be for the program that broke off from Athena IDX, Centricity Practice Solutions (CPS). CPS is a much more capable program managed by Unlimited Systems (a separate company) that should NOT be confused with Athena IDX (managed by Athena Health). It's possible that Athena IDX was usable in the 90s compared to other peer programs at that time, but there are so, so many better, modern solutions available now for far less money. This software is priced at the enterprise level with a level of quality that is below budget tier with an ancient feature set to boot.
Read full review
Epic
Cadence Enterprise Scheduling is particularly useful in a multiple provider, multiple location scenario. It is also quite useful in situations where there are multiple rooms or pieces of equipment that need to be scheduled.
Read full review
Pros
athenahealth
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Read full review
Epic
  • The system is simple to use it helps schedulers create appointments and, avoids placing patients in situations where they are scheduled at the same time in different facilities.
  • It has many reports that can help managers maintain a smooth operation and shows what areas need to improve.
  • It has a one place for all scheduling information for schedulers to see patient's appointments, especially when patients do not recall where or when their next appointments will be.
  • The system can be created in such a way that you can control who can make appointments and who can't.
  • They system when built provides warnings to schedulers helping to minimize many scheduling errors like overbooking.
Read full review
Cons
athenahealth
  • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
  • Ability to create custom reports
Read full review
Epic
  • Questionnaires: EPIC seems to be very stringent on questionnaires and how may can be attached (only 1) on a Cadence level causing us to be quite inventive on how to get questioned answered on only certain visit types. One big stumbling block was the Ebola questionnaire. Currently we have a particular questionnaire for new Phy. Therapy patients which prevents us from adding the Ebola questionnaire to NEW patients. We are still struggling with this.
  • Patient Itinerates used for multiple appointments: Not very professional looking regardless of how you set up (OP visits, instructions etc: Most practices will not use the itinerary therefore adding dollars to having printing cards with the practice name on them. (the old fashioned way)
  • Building new DEP records: Wish there was a way to copy entire builds from one DEP to another.
  • Security": EPIC security is a nightmare to develop for multi faced users. RN that schedule appointments. Many of our practices are small practices that only have 2-3 people (the doc, the RN and the scheduler/biller . This creates the need for everyone to do everything from a scheduling perspective and building this security can become very cumbersome from practice to practice as each is unique.
Read full review
Usability
athenahealth
No answers on this topic
Epic
As stated earlier, it seems to be the best out there, from a built perspective as well as a user application. While some practices feel it to be time consuming (Cadence/Prelude) together others who see the whole integration thru the Epicare and Resolute systems love it. From an IT perspective, while sometimes cumbersome to build, the end results are pleasing and satisfying. We can usually accomplish what we set out to do with the practice vision in mind.
Read full review
Support Rating
athenahealth
No answers on this topic
Epic
EPIC has been great in their support and communication at all hours. They also openly communicate when an application TS (Technical Support) will be away and who is covering for that person. During standard non working hours - you always know what number and who to call to get resolution to issues that arise at those times
Read full review
Online Training
athenahealth
Training consists of overly specific points with no general process considerations. Trainers will regularly go 'into the weeds' on pointless edge cases while the meat of the training still needs to be addressed.
Read full review
Epic
EPI webinars are most informative and not a long drawn out presentation. It also offer screen shots and practice tools.
Read full review
Implementation Rating
athenahealth
No answers on this topic
Epic
Use implementation team from EPIC but know what you want and make sure that it=s what you get. You can be easily swayed by lack of knowledge on the application and therefore decisions are made that are not correct and then have to be redone. EPIC including Cadence needs a great understanding of the workflows you currently have and how they will be impacted by your build. We had a great understanding of the existing workflows in the offices, however lack of knowledge on the Cadence IT side, had a large impact on what was delivered as our implementers believed that a standard EPIC workflow would suffice and did not.
Read full review
Alternatives Considered
athenahealth
Athena IDX is more reliable than other platforms. It rarely has latency challenges where it has to be intermittently shut down or updated. It is accessible on multiple devices and overall, easy to use and navigate.
Read full review
Epic
Centricity was limited in ability to scale and customize compared to Cadence for our environment. Also the regular updates for Cadence vs. Centricity is where Cadence really shines. Vendor support is also much better with Cadence over Centricity. We also like the robust capability of the reporting module in Cadence over other vendors.
Read full review
Contract Terms and Pricing Model
athenahealth
The pricing structure is outlandish for how old and feature poor this program is.
Read full review
Epic
No answers on this topic
Professional Services
athenahealth
Zero ownership. Zero responsibility. Zero desire to build something good.
Read full review
Epic
No answers on this topic
Return on Investment
athenahealth
  • Extremely expensive software for the limited feature set. We're talking millions of dollars with off hours support (anything outside of 8-6EST) that starts at $1200 for the first hour and $300 for each hour afterwards.
  • Multitasking isn't a thing unless you assign more licenses (thereby increasing your costs). Users can quite literally only have one IDX window open at a time unless you assign more licenses. This slows down everyone as there are plenty of times where examining different parts of a patient's profile is useful.
  • Reporting has been nearly impossible as we use modern reporting software. IDX's analytics site is firmly stuck in the 1990s and lacks decades of innovation present in something like Power BI.
  • Nickel and diming philosophy. A limited API server costs ~$10k/month. Setting up a new facility in IDX costs you and requires a 4 month lead time. Many more instances of this.
Read full review
Epic
No answers on this topic
ScreenShots