Athos Commerce (Searchspring, Klevu, and Intelligent Reach) vs. Klevu, now part of Athos Commerce

Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.

Incentivized

I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

Incentivized

• SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
• SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
• SearchSpring can account for misspellings and typos in the search bar by using search customizations.

Incentivized

• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

Incentivized

• Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
• Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).

Incentivized

• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

Incentivized

We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.

Incentivized

Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.

Incentivized

• Increased our site search speed.
• Increased conversion rate.
• Increase in sales by boosting best sellers and relevant items throughout the year.

Incentivized

• Seeing a 2x increase in conversion rate

Incentivized