What users are saying about
10 Ratings
27 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.9 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • Symantec VIP is rated higher in 1 area: Likelihood to Recommend
  • Atlassian Crowd and Symantec VIP are tied in 1 area: Support Rating

Likelihood to Recommend

8.0

Atlassian Crowd

80%
3 Ratings
8.3

Symantec VIP

83%
12 Ratings

Support Rating

9.0

Atlassian Crowd

90%
2 Ratings
9.0

Symantec VIP

90%
2 Ratings

Likelihood to Recommend

Atlassian

For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
Read full review

Broadcom

It is very well appropriate for companies, especially larger companies, to improve the security of using the email address or logging in the company websites which are highly confidential. This can track the employee's activities and used devices easier than just simply relying on the email and password authentication or being strict in the devices' MAC address. For me, using Symantec VIP can be a hassle if it is back to the office setup since all of the devices there are well observed and tracked so there is little to no use in using additional security like this one.
Read full review

Pros

Atlassian

  • It is very easy for users to create tickets
  • Standing up atlassian crowd is a breeze
  • Not having to manage any hardware infrastructure is great
Read full review

Broadcom

  • The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP.
  • Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system.
  • The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy.
  • Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool.
Read full review

Cons

Atlassian

  • Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
  • Linux support was there as it was built mostly to support Windows based systems
  • Documentation was supported but most issues we had required us to contact Atlassian support.
Read full review

Broadcom

  • when setting a token to a phone call, the phone calls often take a minute + to call the user.
  • When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
  • Temporary security codes while handy, must be set to expire immediately to stay secure.
Read full review

Pricing Details

Atlassian Crowd

Starting Price

Editions & Modules

Atlassian Crowd editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Symantec VIP

    Starting Price

    Editions & Modules

    Symantec VIP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Atlassian

      Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.
      Read full review

      Broadcom

      Great vendor support, along with a great product solution
      Read full review

      Alternatives Considered

      Atlassian

      These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
      Read full review

      Broadcom

      Duo is good but Symantec VIP really takes the cake. Both Symantec VIP and Duo Security are used as a two factor application but Symantec VIP also allows you to use physical tokens. Some of our users prefer those over their phones and we can easily leverage Symantec VIP for that.
      Read full review

      Return on Investment

      Atlassian

      • New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
      • The positives are always with the end user, which I have to say, Crowd was able to accomplish.
      Read full review

      Broadcom

      • It was as easy to implement and manage as promised, so that definitely saved us time and frustration.
      • It allowed us to improve on our existing PHI and PII security measures.
      • Allowing secure access from remote locations, especially smart phones, was a huge plus.
      Read full review

      Add comparison