AudioCodes WebRTC Gateway vs. Webex Connect

I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.

Incentivized

• It makes customer communication easy.
• It improves customer interactions.
• I like its ability to personalize customer journey as thus helps boost customer satisfaction.
• It comes with great automation capabilities.
• It better customer experience as well as enhancing digital resilience.
• The tool supports multiple digital communication channels.

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

It doesn't stack against software like Teams - although Teams does have its own faults. Teams streamlines the communication between users, while Webex Connect feels outdated and is very glitchy. It is an ordeal to use Webex Connect when compared to Teams or even other similar applications. I do not recommend Webex Connect.

• Customers are more satisfied
• Agility to Post Sales requests
• Cost Reduction because we answer less voice calls
• Reports can be improved

Incentivized