Aurea Process vs. Datamatics TruBot

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Best suited for: 1. Processing complex, bulk and multiple source of data 2. working with SQL Database 3. Automating any web browser based activities Not appropriate: 1. Automation of mMacro based excel utilities

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Datamatics RPA TruBot's intelligent component helps business owners to make smart decisions. It is integrated with cognitive capabilities and application programming interface.
• Datamatics RPA TruBot automates a high volume of rule-based tasks in a short span of time and accuracy, which allows employees to perform high value tasks.
• Datamatics RPA TruBot gives analytics, which help in timely reporting, which leads to streamlining the processes.

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• The tool is not very compatible [with the] cloud. They heavily rely on on-premises deployment. [It would be nice to have more] cloud adoption.
• The license model needs to be modified. Licenses should not be tied to a machine or a user, instead, they should be with the number of active instances.

Incentivized

It's really a good platform and they always create a unique way to solve the issue.

Incentivized

Datamatics is ready to do the process studies and give you solutions from their side.

Incentivized

The [Datamatics] RPA TruBot is more simple and easy to understand for a nontechnical person as compared to the Microsoft Azur Systems. Also, [Datamatics] RPA TruBot is more cost-effective and provides better support as compared to the Microsoft Azur Systems. [Datamatics] RPA TruBot provides free training sessions, where else [Azur Systems] provides paid certifications.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• [It] reduced the number of working hours required.
• [It] increased [the] employee and customer satisfaction rate.
• [It] increased efficiency by three-fold.

Incentivized