Aurea Process vs. Jotform Apps vs. WEBCON BPS

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Jotform Apps work well if you want to offer your users a feedback form, for instance, along with some useful links. For businesses that don't have a solid responsive website, an app would be a way to display basic information and offer some interaction in a mobile-friendly way.

Incentivized

Really well suited for processes which work with documents, seems less (but it is possible) appropriate for single/no data actions (e.g. just provide a quick update in SQL database without any process).

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• It provides wide range of templates to choose from
• Provides customization within an app according to your need
• Drag and drop features makes it less time consuming

Incentivized

• Easy to develop, doesn't require high end programming crew.
• Short learning curve for end user.
• Easy to integrate with legacy technologies.

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Too rudimentary for multi step integrations
• Tool will be out grown

Incentivized

• The configuration of the user interface is sometimes not so flexible. However, it can be developed from the (fully flexible then).

Incentivized

Great support while implementing, affordable consulting and great follow up

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• This improved our engagement with attendees.
• We used this to capture feedback that was important to our planning.
• The ease of building apps made this possible. We wouldn't have been able to provide a natively coded app.

Incentivized

• ROI seems really quick, as processes are delivered really fast (on the go in an agile way)