The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Legalesign is great for obtaining multiple signatures in one go without having to send them out to one person who inevitably holds up the line for everyone. It is also useful for just obtaining one signature and saving time when so many are working from home. It can be a little bit of a pain when looking for old documents and the emails do not always make clear to the user what is intended and what is needed of them resulting in outside entities deleting the emails.
Legalesign is very easy to use - uploading documents is simple. You just click where you want the signature box to go and can add the signer's information. Adding multiple signatures is also quite easy.
Once documents are sent, you receive live updates when the recipient opens docs, reviews, signs, etc. This is helpful when they are time sensitive.
Documents are stored within the system and can be accessed/downloaded at a later time.
I appreciate the simplicity of the design - it's not overly flashy, like other platforms.
Legalesign doesn't have any glaring deficiencies, but it doesn't have the same brand name recognition that Adobe or DocuSign have. So, sometimes signers are skeptical if it's a legitimate esign document or a spam/phishing scam.
They are very similar. I think DocuSign has more use so sometimes I have to describe Legalesign as being "like DocuSign" but overall using Legalesign has been a very similar experience
As our customers vary in size and maturity, the ROI ranges accordingly.
For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Legalesign has had a positive impact on our ability to sign new employees. It's fast and easy - which is essential when hiring top talent.
The only negative impact would be the slow pace we've experienced when trying to pull previous documents. However, we do not use this platform as our only storage option, so this issue does not arise often.
Legalesign allows for the seamless transfer of information with prospects, which has a large impact on our ROI. Having a system like this makes getting signatures from new clients quick - essentially for a busy sales team!
