Aurea Process vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea Process
Score 5.0 out of 10
N/A
Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.
$200,000
per year
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Aurea ProcessServiceNow Now Platform
Editions & Modules
License
$200,000
per year
No answers on this topic
Offerings
Pricing Offerings
Aurea ProcessServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Aurea ProcessServiceNow Now Platform
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Aurea Process
5.3
1 Ratings
42% below category average
ServiceNow Now Platform
-
Ratings
Dashboards6.01 Ratings00 Ratings
Standard reports6.01 Ratings00 Ratings
Custom reports4.01 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Aurea Process
5.8
1 Ratings
37% below category average
ServiceNow Now Platform
-
Ratings
Process designer6.01 Ratings00 Ratings
Process simulation7.01 Ratings00 Ratings
Business rules engine5.01 Ratings00 Ratings
SOA support5.01 Ratings00 Ratings
Process player7.01 Ratings00 Ratings
Model execution5.01 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Aurea Process
4.0
1 Ratings
69% below category average
ServiceNow Now Platform
-
Ratings
Social collaboration tools4.01 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Aurea Process
4.0
1 Ratings
68% below category average
ServiceNow Now Platform
-
Ratings
Content management4.01 Ratings00 Ratings
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Aurea ProcessServiceNow Now Platform
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All AlternativesView all alternativesView all alternatives
User Ratings
Aurea ProcessServiceNow Now Platform
Likelihood to Recommend
5.0
(1 ratings)
9.1
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.7
(17 ratings)
Support Rating
-
(0 ratings)
8.6
(19 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
Aurea ProcessServiceNow Now Platform
Likelihood to Recommend
Aurea
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
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ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Pros
Aurea
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Read full review
ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Cons
Aurea
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Aurea
No answers on this topic
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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Usability
Aurea
No answers on this topic
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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Support Rating
Aurea
No answers on this topic
ServiceNow
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
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Alternatives Considered
Aurea
No answers on this topic
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Aurea
No answers on this topic
ServiceNow
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
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Professional Services
Aurea
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Aurea
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Read full review
ScreenShots

Aurea Process Screenshots

Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.