Auris vs. SAP Document and Reporting Compliance

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

Well-suited for a single SAP landscape. less well-suited for businesses with a more diverse landscape, or complex/non-standard reporting or e-invoicing needs.

Incentivized

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Manages document compliance in a number of regional locations.
• Fairly straightforward to configure.
• Short implementation timeline - supports urgent governance compliance requirements.

Incentivized

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

• Level of detail for reporting between what the statuatory body expects vs what SAP Document and Reporting Compliance provides is different
• Reliance to integrate through other third party vendors

Incentivized

We are not planning on moving away from SAP Document and Reporting Compliance but rather expanding it for other territories.

Incentivized

I gave SAP Document and Reporting Compliance this usability rating because, in my opinion, SAP Document and Reporting Compliance is a State of the art compliance solution and works well in the SAP ecosystem

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

Support at times is slow in finding the right component or processor but once you get the right person you can get help pretty quickly with resolutions. Support will not be there for any customization you may have done/had to do on the product.

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

Implementation for reporting in general is quite straightforward. Implementation for e-invoicing definitely for new territories is more difficult especially in cases of integration required.

Incentivized

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

Coverage is similar: integration for e-invoicing is simpler for DRC, Edicom, and Pagero, which more fully manage tax authority integration, which is vital for ongoing compliance.

Incentivized

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• One impact SAP Document and Reporting Compliance has on our organization's overall business objectives is that SAP Document and Reporting Compliance has improved my overall employees performances
• Another impact SAP Document and Reporting Compliance has on our organization's overall business objectives is that SAP Document and Reporting Compliance has elevated the overall fast passed performance

Incentivized