White Glove Payroll Service
June 23, 2022

White Glove Payroll Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Heartland Payroll

I own and operate a Group Health Insurance Agency. We have now been partnering with Heartland Payroll/HR for the last 2 years. It has been an amazing experience. Not only has my own business run without a hitch with managing our payroll, but all of our clients we have referred over have had the same experience. It's a true white-glove service. Every company regardless of size has a dedicated payroll specialist but also has the original sales agent attached to the account for the life of the account. Total accountability. The technology is a game-changer, and far less expensive than those two garbage payroll giants everyone usually uses. Plus they don't sell insurance or benefits but integrate their platform with real professionals. Keep your broker and advisor and get the all-in-one feel.
  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
  • One of my clients wanted an LMS and they currently don't have one of their own.
  • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
  • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
Only Paylocity has comparable technology but costs way more. The customer support at all 3 of these companies is a nightmare. This isn't news to anyone who has been in business for a while. If you're a broker, ADP and Paychex are going to try and steal your clients every day.

Do you think Heartland Payroll+ delivers good value for the price?

Yes

Are you happy with Heartland Payroll+'s feature set?

Yes

Did Heartland Payroll+ live up to sales and marketing promises?

Yes

Did implementation of Heartland Payroll+ go as expected?

Yes

Would you buy Heartland Payroll+ again?

Yes

Companies under 500 employees and that do a lot of hiring.

Heartland Payroll+ Feature Ratings

Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10