Heartland Payroll is a FLOP. DON'T DO IT!!!!
March 15, 2022

Heartland Payroll is a FLOP. DON'T DO IT!!!!

Janet Cody | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Heartland Payroll+

We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.

Pros

  • Calculating accurate pay
  • General Ledger importation

Cons

  • Customer Service
  • Setup
  • After sale support
  • Training
  • Employee self service
  • Tracking time off and PTO requests
  • Integration with EASE and employee benefits deductions
  • Integration with G/L and QuickBooks Online
  • Accurate payroll for employees EACH AND EVERY TIME
  • We spend at LEAST 60 hours of wasted time per week with this system, costing us $1,800 each week
Heartland payroll is an abysmal failure since it was never set up properly in the first place. I would go back to Paycom if I could.

Do you think Heartland Payroll Solutions delivers good value for the price?

No

Are you happy with Heartland Payroll Solutions's feature set?

Yes

Did Heartland Payroll Solutions live up to sales and marketing promises?

No

Did implementation of Heartland Payroll Solutions go as expected?

No

Would you buy Heartland Payroll Solutions again?

No

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

Heartland Payroll Solutions Feature Ratings

Payroll Management
7.4
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
9
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
7

Heartland Payroll+ Implementation

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
  • Implemented in-house
Change management was a major issue with the implementation
  • It was difficult to get any set up assistance in time and attendance and our system still doesn't function properly.

Heartland Payroll+ Training

  • no training
Absolutely not! I assumed Heartland would train us, but instead we were thrown to the wolves to figure it out ourselves. This is definitely not a do it yourself product and there is an order of operations. Their "training" manual is fluffy at best.

Heartland Payroll+ Support

Often when you call the 800 number there is NO answer
ProsCons
Problems get solved
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
I did not know "premium" support was available. What is that and how much does it cost?

Comments

  • Nikole Davis | TrustRadius Reviewer
    Nikole Davis
    commented 3 years ago
    Janet Cody - I am so sorry to hear that you had an unpleasant experience when you first moved over to utilizing Heartland. Has your experience gotten better since this review was completed? I am more than happy to help resolve any outstanding issues that you may have with us. Thank you!

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