TrustRadius

Autocalls vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Autocalls
Score 0.0 out of 10
N/A
Autocalls is an AI voice agent platform designed for automating inbound and outbound phone calls. It enables businesses to deploy conversational AI agents that handle appointment scheduling, lead qualification, customer support, payment reminders, and follow-up calls — without requiring any technical setup or API keys. Key Capabilities No-code deployment: Guided setup wizard allows non-technical users to launch an AI voice…
$34
per month
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
AutocallsMiContact Center
Editions & Modules
Starter
$34
per month
Pro
$129
per month
Agency
$249
per month
Agency White Label
$419
per month
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
AutocallsMiContact Center
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAll plans include built-in access to ElevenLabs, OpenAI, Deepgram, and Cartesia — no external API keys or subscriptions required. Each plan includes a set number of calling minutes (Starter: 120 min, Pro: 700 min, Agency: 1,700 min, Agency White Label: 3,500 min). Additional minutes are billed at $0.20/min (Starter), $0.16/min (Pro), or $0.09/min (Agency tiers). Phone numbers start at $3.99/month. Annual billing saves 2 months.—
More Pricing Information
Community Pulse
AutocallsMiContact Center
Features
AutocallsMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Autocalls
-
Ratings
MiContact Center
8.5
2 Ratings
1% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Autocalls
-
Ratings
MiContact Center
8.6
2 Ratings
3% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
AutocallsMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AutocallsMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
AutocallsMiContact Center
Likelihood to Recommend
Autocalls
No answers on this topic
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Pros
Autocalls
No answers on this topic
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
Autocalls
No answers on this topic
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
Autocalls
No answers on this topic
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
Autocalls
No answers on this topic
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
ScreenShots

Autocalls Screenshots

Screenshot of Dashboard / Overview — the main screen after login showing call stats