What users are saying about
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Top Rated
525 Ratings

Avalara

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Top Rated
525 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Avalara

Avatax is well suited to how we process orders. Our website goes to Avatax to calculate an initial sales tax amount right when an order is placed on our website. Once the order has been picked and packed it is fulfilled and then finalized the sales tax amount through Avatax. This is exactly what we need it to do!
Bruce Griffith | TrustRadius Reviewer

Intuit Lacerte

Lacerte is great overall and easy to use for tax return workflow tracking and tax return filing. I wish the report functions were more robust but compared to other software, Lacerte is really great.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.5
Intuit Lacerte
Sales and Use Taxes
Avalara
9.2
Intuit Lacerte
Cross-border Taxes
Avalara
8.7
Intuit Lacerte
VAT / GST Taxes
Avalara
7.9
Intuit Lacerte
Energy and Fuel Taxes
Avalara
8.3
Intuit Lacerte

Tax Reporting & Compliance

Avalara
8.4
Intuit Lacerte
7.5
Geolocation for Tax Assessment
Avalara
8.8
Intuit Lacerte
3rd-Party Software Integrations
Avalara
8.1
Intuit Lacerte
8.0
Tax Data Reporting
Avalara
8.6
Intuit Lacerte
8.0
Compliance Administration Management
Avalara
8.5
Intuit Lacerte
9.0
Tax Exemption Processing
Avalara
8.5
Intuit Lacerte
5.0
Tax Document Management
Avalara
8.8
Intuit Lacerte
Complex Tax Scenario Management
Avalara
7.9
Intuit Lacerte

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

Intuit Lacerte

  • Very easy to learn and use.
  • Simple, customized report generation
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

  • Technical glitches
  • Frequent software updates
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.8
Based on 286 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 8.7
Based on 13 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.9
Based on 13 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 7.2
Based on 20 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

Intuit Lacerte 9.0
Based on 1 answer
Lacerte customer service has been great. They are very knowledgeable about the product and can help resolve problems quickly.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 8.0
Based on 363 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

Intuit Lacerte

Lacerte is easier to use and gives you everything you need in one place.
Anonymous | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.0
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • It saved me about half a day's work each month, as well as probably 2-3 days of work for the financial analyst per month.
  • Having nexus in only 4 states still required a lot of manual calculations each month, so saves many hours of work for the team each month.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

  • It has helped meet overall business goals.
  • Gives you the ability to add in and purchase only what you need.
Anonymous | TrustRadius Reviewer

Screenshots

Intuit Lacerte

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Avalara Editions & Modules

Additional Pricing Details

Intuit Lacerte

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intuit Lacerte Editions & Modules

Edition
Lacerte REP (Fast Path Only)$400
Lacerte 200 - Federal 1040Contact for pricing
Lacerte Unlimited ModulesContact for pricing
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Avalara
    8.7
    Intuit Lacerte
    9.0

    Likelihood to Renew

    Avalara
    9.5
    Intuit Lacerte

    Usability

    Avalara
    8.8
    Intuit Lacerte

    Reliability and Availability

    Avalara
    8.7
    Intuit Lacerte

    Performance

    Avalara
    8.9
    Intuit Lacerte

    Support Rating

    Avalara
    7.2
    Intuit Lacerte
    9.0

    In-Person Training

    Avalara
    8.0
    Intuit Lacerte

    Online Training

    Avalara
    7.3
    Intuit Lacerte

    Implementation Rating

    Avalara
    8.0
    Intuit Lacerte

    Scalability

    Avalara
    9.0
    Intuit Lacerte

    Add comparison