What users are saying about
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Top Rated
567 Ratings
14 Ratings

Avalara

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Top Rated
567 Ratings
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Score 8.3 out of 100
14 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Intuit Lacerte ranks higher in 2 feature sets: Type of tax, Tax Reporting & Compliance

Type of tax

7.3

Avalara

73%
8.3

Intuit Lacerte

83%
Intuit Lacerte ranks higher in 3/4 features

Sales and Use Taxes

8.7
87%
214 Ratings
8.0
80%
1 Rating

Cross-border Taxes

7.6
76%
45 Ratings
8.0
80%
1 Rating

VAT / GST Taxes

6.8
68%
38 Ratings
8.0
80%
1 Rating

Energy and Fuel Taxes

6.1
61%
20 Ratings
9.0
90%
1 Rating

Tax Reporting & Compliance

7.8

Avalara

78%
8.2

Intuit Lacerte

82%
Intuit Lacerte ranks higher in 5/7 features

Geolocation for Tax Assessment

8.0
80%
119 Ratings
8.0
80%
1 Rating

3rd-Party Software Integrations

7.7
77%
158 Ratings
3.1
31%
2 Ratings

Tax Data Reporting

8.1
81%
180 Ratings
10.0
100%
2 Ratings

Compliance Administration Management

7.4
74%
133 Ratings
10.0
100%
2 Ratings

Tax Exemption Processing

8.1
81%
147 Ratings
8.9
89%
2 Ratings

Tax Document Management

8.1
81%
139 Ratings
N/A
0 Ratings

Complex Tax Scenario Management

7.3
73%
95 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Intuit Lacerte is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.1

Avalara

81%
328 Ratings
9.0

Intuit Lacerte

90%
2 Ratings

Likelihood to Renew

9.2

Avalara

92%
20 Ratings

Intuit Lacerte

N/A
0 Ratings

Usability

8.3

Avalara

83%
320 Ratings

Intuit Lacerte

N/A
0 Ratings

Availability

8.5

Avalara

85%
14 Ratings

Intuit Lacerte

N/A
0 Ratings

Performance

8.5

Avalara

85%
14 Ratings

Intuit Lacerte

N/A
0 Ratings

Support Rating

4.2

Avalara

42%
23 Ratings
9.0

Intuit Lacerte

90%
2 Ratings

In-Person Training

8.0

Avalara

80%
2 Ratings

Intuit Lacerte

N/A
0 Ratings

Online Training

7.3

Avalara

73%
3 Ratings

Intuit Lacerte

N/A
0 Ratings

Implementation Rating

6.5

Avalara

65%
389 Ratings

Intuit Lacerte

N/A
0 Ratings

Product Scalability

8.5

Avalara

85%
7 Ratings

Intuit Lacerte

N/A
0 Ratings

Likelihood to Recommend

Avalara

I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

Lacerte helps to serve a great variety of clients and businesses, it has over 5,700 forms. It also supports multi-state, K-1s, and more. It suits for power users with high business inflow. Its useful for a CPA who is processing a high value firm or individual with zero errors. The error diagnostic feature covers more than 25k error checks. This is less applicable to CPA's whose are managing regular individual 1040 routines.
Aamir Raza | TrustRadius Reviewer

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

Intuit Lacerte

  • Very easy to learn and use.
  • Simple, customized report generation
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
  • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
Bruce Griffith | TrustRadius Reviewer

Intuit Lacerte

  • The updates from IRS to Lacerte need to be improved, so far so good.
  • Reporting needs to be improved. Feature like sorting categories. scorp/ind/non-profit
  • Tax summaries can be improved - like the differentiation between rental income & expenses. I trust this feature would be a great help.
Aamir Raza | TrustRadius Reviewer

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$21 per month

Avalara Editions & Modules

Additional Pricing Details

Intuit Lacerte

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Intuit Lacerte Editions & Modules

Edition
Lacerte REP (Fast Path Only)$400
Lacerte 200 - Federal 1040Contact for pricing
Lacerte Unlimited ModulesContact for pricing
  1. none
Additional Pricing Details

Likelihood to Renew

Avalara

Avalara 9.2
Based on 20 answers
I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
Jessica Gorbett | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.3
Based on 320 answers
I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
Andy Webber | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 8.5
Based on 14 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.5
Based on 14 answers
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
Jessica Gorbett | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 4.2
Based on 23 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

Intuit Lacerte 9.0
Based on 2 answers
Lacerte customer service has been great. They are very knowledgeable about the product and can help resolve problems quickly.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
I wasn't here when they first started with Avalara.
Janey Graves | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 6.5
Based on 389 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
Jere Allen | TrustRadius Reviewer

Intuit Lacerte

We have been using Proseries along with Lacerte. As I said, Lacerte is much easier and faster when compared with Proseries.
Aamir Raza | TrustRadius Reviewer

Scalability

Avalara

Avalara 8.5
Based on 7 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

Intuit Lacerte

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
  • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
  • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
Anonymous | TrustRadius Reviewer

Intuit Lacerte

  • It has helped meet overall business goals.
  • Gives you the ability to add in and purchase only what you need.
Anonymous | TrustRadius Reviewer

Screenshots

Intuit Lacerte

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