Avalara vs. Intuit Lacerte

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avalara
Score 8.0 out of 10
N/A
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
$21
per month
Intuit Lacerte
Score 9.1 out of 10
N/A
Intuit Lacerte is an Income Tax Compliance system, providing forms, tax planning support, as well as document management and document storage.
$400
Pricing
AvalaraIntuit Lacerte
Editions & Modules
No answers on this topic
Lacerte REP (Fast Path Only)
$400
Lacerte 200 - Federal 1040
Contact for pricing
Lacerte Unlimited Modules
Contact for pricing
Offerings
Pricing Offerings
AvalaraIntuit Lacerte
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
AvalaraIntuit Lacerte
Type of tax
Comparison of Type of tax features of Product A and Product B
Avalara
8.1
302 Ratings
4% below category average
Intuit Lacerte
8.5
2 Ratings
1% above category average
Sales and Use Taxes8.8295 Ratings8.01 Ratings
Cross-border Taxes7.865 Ratings8.01 Ratings
VAT / GST Taxes7.356 Ratings8.01 Ratings
Energy and Fuel Taxes8.525 Ratings10.02 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
Avalara
8.1
280 Ratings
3% below category average
Intuit Lacerte
9.7
3 Ratings
15% above category average
Geolocation for Tax Assessment8.6168 Ratings9.92 Ratings
3rd-Party Software Integrations8.0223 Ratings7.83 Ratings
Tax Data Reporting8.3248 Ratings10.03 Ratings
Compliance Administration Management8.3191 Ratings10.02 Ratings
Tax Exemption Processing8.3201 Ratings10.03 Ratings
Tax Document Management8.0193 Ratings10.01 Ratings
Complex Tax Scenario Management7.1128 Ratings10.02 Ratings
Best Alternatives
AvalaraIntuit Lacerte
Small Businesses
Canopy
Canopy
Score 9.5 out of 10
Canopy
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Score 9.5 out of 10
Medium-sized Companies
LOVAT
LOVAT
Score 10.0 out of 10
LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
Vertex
Vertex
Score 8.4 out of 10
Vertex
Vertex
Score 8.4 out of 10
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User Ratings
AvalaraIntuit Lacerte
Likelihood to Recommend
7.9
(413 ratings)
10.0
(3 ratings)
Likelihood to Renew
9.2
(26 ratings)
-
(0 ratings)
Usability
8.0
(405 ratings)
-
(0 ratings)
Availability
8.0
(8 ratings)
-
(0 ratings)
Performance
8.0
(8 ratings)
-
(0 ratings)
Support Rating
5.7
(18 ratings)
9.0
(1 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
7.3
(3 ratings)
-
(0 ratings)
Implementation Rating
6.4
(197 ratings)
-
(0 ratings)
Configurability
5.0
(5 ratings)
-
(0 ratings)
Ease of integration
5.1
(11 ratings)
-
(0 ratings)
Product Scalability
8.0
(7 ratings)
-
(0 ratings)
Vendor post-sale
1.1
(8 ratings)
-
(0 ratings)
Vendor pre-sale
7.9
(8 ratings)
-
(0 ratings)
User Testimonials
AvalaraIntuit Lacerte
Likelihood to Recommend
Avalara
The best I can do is a two. Our experience has been so bad, the software is not good in lots of respects, and the customer service people are either too overwhelmed with people with issues that they can't respond or they just don't care to respond. And the services come at a premium price. So you would think we could at least get a response. I know Avalara has real tax expertise deep inside that company. But the tools and processes they have cobbled together to monetize that expertise are not delivering a good experience. And their customer support is literally the worst I have ever experienced--and particularly coming from a premium provider
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Intuit
This software is great for a tax preparer that wants the whole package from organizers to customer returns with letters and invoices. This is the best software with everything combined together. For new tax preparers looking for expensive software and are willing to some items (invoices) organizers, scheduling) through other means, Intuit Lacerte might be too expensive. But once the practice grows the time saved having all the “bells and whistles “ is worth every penny!
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Pros
Avalara
  • Calculates the correct tax regardless of state, county, or local jurisdiction.
  • CertCapture provides a site for managing all resale certificates, updating, renewing, and providing reports/backup in the event of an audit.
  • One stop shop for all things tax makes my life easier!
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Intuit
  • K-1 transfer capability
  • Supports more than 5,700 tax forms - federal and all state forms
  • Year-round e-filing
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Cons
Avalara
  • I find it virtually impossible to access people when you have issues with anything
  • In my experience, everything runs through account managers and they are non-responsive and unavailable most of the time.
  • In my experience, 99% of all communication with anybody at Avalara has to be done via some ridiculous form or via email. Human contact is extremely difficult to resolve an issue that sometimes requires human to human contact.
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Intuit
  • Technical glitches
  • Frequent software updates
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Likelihood to Renew
Avalara
We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.
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Intuit
No answers on this topic
Usability
Avalara
The software and addons that we use are very applicable to our operations and the usability of the sotware works great with all of the software we have it integrated with. The certcapture and avatax work great together and has made things very automated for our company as majority of our sales are sales exempt. Navigating through the software is very user friendly and helps when we have to have other individuals go in as it is not difficult for them to find where they need to go within the software.
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Intuit
No answers on this topic
Reliability and Availability
Avalara
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
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Intuit
No answers on this topic
Performance
Avalara
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
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Intuit
No answers on this topic
Support Rating
Avalara
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
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Intuit
Lacerte customer service has been great. They are very knowledgeable about the product and can help resolve problems quickly.
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In-Person Training
Avalara
I wasn't here when they first started with Avalara.
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Intuit
No answers on this topic
Online Training
Avalara
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
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Intuit
No answers on this topic
Implementation Rating
Avalara
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
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Intuit
No answers on this topic
Alternatives Considered
Avalara
When I started with the company, they were using a version of CCH. This was my first experience with that program and I found it very cumbersome. It was unable to calculate multiple tax rates (this may have changed in the last 10 years) and while it filled out some of the tax returns for us, we still had to manipulate many and file them ourselves. Now we just verify that what we show in our system matches Avalara and hit approve and we are done for another month.
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Intuit
I’ve heard other tax preparers talk about their software and their likes and dislikes. When I offer to show them Intuit Lacerte most are blown away by what it does. One preparer used ProConnrct online tax (also by Intuit), and she loves how easy Intuit Lacerteis to use. She said having live support (not chat) to actually be able to show issues and work through them was great. Both programs use the same calculations, but the extras (trial balance, organizers with prior year data, invoicing, scheduling, filters, etc) are what makes Intuit Lacerte the best!
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Scalability
Avalara
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
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Intuit
No answers on this topic
Return on Investment
Avalara
  • We are positively impacted by Avalara in having a central library to store our certificate files.
  • We spend very little time and resources to calculate and compile tax data for filing.
  • The electronic filing has helped insure we are on time with our filings and avoiding penalties.
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Intuit
  • Able to process client requirements faster
  • Docusign feature a big plus
  • Lacerte Diamond Passport fees is highly priced at 17.5K USD + fastpath additional per user. They could consider to bring down the cost so that it works out lucratively.
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ScreenShots

Avalara Screenshots

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