Does the heavy lifting for us.
November 02, 2025

Does the heavy lifting for us.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara to calculate sales tax for our US customers at checkout. As we are a UK-based business shipping goods worldwide, we need to remain tax compliant in all the countries we sell merchandise to. Since the Wayfair v South Dakota court case, we have had to start monitoring our nexus in the US, and it would not be reasonable to employ a person or a team to focus solely on tracking tax rates in the US. Outsourcing this worked out a lot better here, and Avalara was our pick, which turned out to be a good choice.

Pros

  • Calculating tax at the point of checkout according to up-to-date tax rules.
  • API works well.
  • Account managers are helpful.

Cons

  • Reporting could be more flexible - I'd like to customise what columns I want to export.
  • Adding bulk transactions is a bit cumbersome, and the user interface for required fields could do with some improvement.
  • It would be good to have more options to pay for tax settlements.
  • Given that we have been audited by one of the states and passed it just fine gives confidence in Avalara's capabilities.
  • It would not be economically viable to employ a person/team to look after tax rules in 50 different states. Also, Avalara provides an API that does the heavy lifting.
  • Having to file the returns for multiple states and ensuring they're correct would require the business to spend a lot on legal fees instead.
  • Our bespoke ERP software.
  • Attempted with SAP B1 but realised in due course it was not needed in the end.
  • Website checkout.
It was on par with similar third-party systems.
It is really robust and it very rarely fails to do what it's intended to do. It calculates tax in a matter of milliseconds. Reports don't change their formats over time, which is good for keeping the existing internal workflows intact. The support from Avalara is helpful and prompt. There are premium services available too, so we can get through to an agent quicker if need be.
Avalara Returns.
Having Avalara file our returns has resulted in significant time savings within the team. It would be a very mundane task to perform each month, multiplied by number of states we're registered in. We can focus on value adding tasks instead of bureaucracy. They are always filed timely too which is of paramount importance.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

Remaining tax compliant in the US, given that every one of the 50 states has different rules, is where Avalara is really good at. They are always up to date with tax rules, and even if a transaction needs to be backdated, the system would recalculate based on the tax rate appropriate to the date picked. They take off the burden of having to track quickly changing tax rules.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
8.8
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
10
Tax Data Reporting
7
Compliance Administration Management
8
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
9

Comments

  • Celina Romera | TrustRadius Reviewer
    Celina Romera
    (Vendor Representative) commented a month ago
    Thanks for the review! We're happy to take the burden off of your team. We appreciate you sharing your experience.

More Reviews of Avalara

  1. Home
  2. Tax Compliance Software
  3. Avalara Reviews
  4. User Review of Avalara