Avaya Call Center Elite vs. Google Cloud Contact Center AI
Avaya Call Center Elite vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Avaya Call Center Elite | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Call Center Elite | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Google Cloud Contact Center AI | |
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Likelihood to Recommend | 8.0 (32 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 9.0 (1 ratings) |
Usability | 9.1 (1 ratings) | 9.0 (1 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Avaya Call Center Elite | Google Cloud Contact Center AI | |
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Likelihood to Recommend | Avaya | Google |
Pros | Avaya | Google |
Cons | Avaya | Google |
Likelihood to Renew | Avaya No answers on this topic | Google |
Usability | Avaya | Google |
Support Rating | Avaya | Google No answers on this topic |
Alternatives Considered | Avaya | Google |
Return on Investment | Avaya | Google |
ScreenShots |