Likelihood to Recommend The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
Read full review Based on my experience, here are some scenarios where Stream Chat is well suited: 1. If you want to build a real-time chat system then it is a very important use case. 2. Also good if you want to integrate it into gaming applications. However, there are also scenarios where Stream Chat may be less appropriate. For example: 1. stream chat use cases are mostly for real-time messaging use cases only but if you are someone who don't have such use case than you can skip stream chat
Read full review Pros IVR Text to speech API Support Read full review Well, if there's a need for real-time messaging need then stream chat is there for the help. Multi-platform support of Stream chat is really good. It supports a range of platforms like web, desktop, mobile. Also it is very easy for developer to customise there need with the help of its documentation which make it very easy to implement. Read full review Cons Native high quality speech-to-text and text-to-speech capabilities. WebRTC voice, video. WhatsApp connectivity. Read full review Better documentation on more subtle use-case scenarios Read full review Usability Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
Read full review Support Rating Avaya OneCloud CPaaS support has been
excellent . Specifically:
Onboarding new users (licensing) API integration support Client platform support for learners Seamless rollout of new features (and documentation) Read full review Alternatives Considered We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
Read full review Why we prefer stream chat over
Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than
Twilio . 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being generate real time on the app. 3. Collaboration features: collaboration feature of stream chat is really good. Very simple collaboration features are provided by Stream Chat
Read full review Return on Investment Time to market Improve customer service Read full review stream chat saved a lot of our cost which we may have invested in building our own messaging system stream chat saved a lot of our time which we may have invested in building our own messaging system overall the ROI for us with stream chat was higher Read full review ScreenShots