Avaya Communications API vs. Telegram

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Communications API
Score 7.3 out of 10
N/A
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.N/A
Telegram
Score 8.6 out of 10
N/A
Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A
Pricing
Avaya Communications APITelegram
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya Communications APITelegram
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya Communications APITelegram
Top Pros
Top Cons
Best Alternatives
Avaya Communications APITelegram
Small Businesses
Telegram
Telegram
Score 8.6 out of 10
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.6 out of 10
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Enterprises
Telegram
Telegram
Score 8.6 out of 10
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya Communications APITelegram
Likelihood to Recommend
8.4
(5 ratings)
9.9
(9 ratings)
Usability
8.1
(3 ratings)
-
(0 ratings)
Support Rating
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
Avaya Communications APITelegram
Likelihood to Recommend
Avaya
The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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Open Source
Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
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Pros
Avaya
  • IVR
  • Text to speech
  • API Support
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Open Source
  • Easy to use and user friendly
  • Collaborating application
  • File sharing
  • Audio and video calling feature
  • Instant messaging
  • Channel and group formation
  • Data security
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Cons
Avaya
  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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Open Source
  • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
  • They should restrict those users who run nudity in the Telegram groups and community.
  • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
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Usability
Avaya
Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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Open Source
No answers on this topic
Support Rating
Avaya
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
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Open Source
No answers on this topic
Alternatives Considered
Avaya
We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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Open Source
I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
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Return on Investment
Avaya
  • Time to market
  • Improve customer service
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Open Source
  • Easy reach for our customers with accurate information and supported media
  • Instant audio and visual sharing
  • Reach more guests and customers easily
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ScreenShots